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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Job Responsibility:
Achieve monthly Managed Care Growth targets by identifying and developing assigned region with qualified and engaged agents, while supporting the success of their activity
Train engaged and developing agents on the OSH value proposition
Engage in educational interventions with agents to support collaborative agent relationships that can engage with grassroots and center related activities with OSH staff
Identify appropriate agents who are aligned with our mission, knowledgeable and culturally competent with our patient demographics and neighborhoods to engage in local grassroots and marketing lead generation opportunities in cooperation with the carrier partners and OSH
Quickly identify the Medicare Advantage sales leaders for each carrier in the counties OSH centers serve, including those agents most actively selling during the Special Enrollment Period/Lock-In season
Collaborate with regional internal growth partners in accomplishing growth targets by networking and coordinating events with Insurance Agents (IAs), General Agencies, Field Marketing Organization and local carrier leadership
Communicate, network, and negotiate with local insurance plan leaders on collaborative activities that mutually benefit the growth of both OSH, the carrier and the agent
Establish and nurture relationships with key health insurance brokers, health plans and community influencers who have relationships with individuals on Medicare
Be a leader of our regional outreach teams in other capacities as needed, for example, training, CRM optimization, and special projects
Train Patient Relations Managers (PRMs) and Outreach Team members on how to compliantly engage, plan and collaborate with culturally competent, knowledgeable IA’s to foster mutual growth in the catchment areas of OSH centers
Other duties as assigned
Requirements:
5+ years of sales and account management experience required
Previous broker management experience preferred, but not required
Bachelor degree required
Ability to travel >50% at various times of the year
ability to also engage in regular evening events and activities
Knowledge of and related experience with Medicare & Medicaid preferred
Major account management experience preferred
A problem-solving orientation and a flexible and positive attitude
Unique ability to neutralize, adapt and overcome external relationship issues for positive outcomes
Outstanding networking and relationship management skills
Strong communication and public speaking skills
Proven history of developing partners and/or relationships leading to business growth
Experienced in operating independently, managing regional travel and multiple priorities
Incredible level of organization and reliability in a matrix environment
Microsoft Office (Excel) and CRM (Salesforce) familiarity
Experience working on a multidisciplinary team preferred
Local managed care knowledge and relationships preferred, but not required
Bilingual Spanish preferred, but not required
MBA preferred, but not required
US work authorization
Someone who embodies being “Oaky”
Nice to have:
Previous broker management experience
Knowledge of and related experience with Medicare & Medicaid
Major account management experience
Bilingual Spanish
MBA
What we offer:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
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