Regional ORC Manager, CVS Health

CVS Health

Location:
United States

Category:
-

Contract Type:
Employment contract

Salary:

72360.00 - 159120.00 USD / Year

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Job Description:

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues. The purpose of the Regional ORC Manager position is to eliminate and reduce risk caused by organized external entities targeting CVS stores for professional shoplifting, large scale fraud and serial violent crime.

Job Responsibility:

Eliminate and reduce risk caused by organized external entities targeting CVS stores for professional shoplifting, large scale fraud and serial violent crime
Help educate and ready stores to effectively prevent and respond to incidents of organized retail crime
Analyze critical metrics to identify trends in high-risk product categories and develop strategies, investigations and operational recommendations to mitigate external threats to inventory loss and profitability
Resolve high profile investigations into serial violent crimes including robbery and burglary
Collaborate across multiple business channels to accomplish common objectives
Analyze critical metrics and data and develop sustainable solutions
Detect and investigate criminal activity that affects CVS through professional shoplifting, organized theft groups and any criminal enterprise receiving or selling stolen CVS merchandise
Partner with Law Enforcement at local, state, and federal levels to identify, investigate and prosecute major offenders
Educate CVS community, communities served, and Law Enforcement partners by delivering ORC awareness and prevention training

Requirements:

7+ years of experience in Retail Loss Prevention or Law Enforcement experience in an investigative capacity
Availability to work off hours and weekends with 50% travel on short notice
Bachelor's degree or Military Preferred
High School Diploma or G.E.D. Required
Knowledge of External Theft Threats, Tendencies and Prevention
Knowledge of Law Enforcement protocols and evidentiary standards
Knowledge of Retail Physical Inventory procedures, terminologies, and exception reporting
Knowledge of External Retail Theft and Financial Fraud Investigations
Knowledge of Retail Inventory exception reporting and store operations
Knowledge of Case Management Systems, effective report writing and case presentations
Knowledge of Closed Circuit Store Video Systems
Skilled in conducting logical investigations to identify suspects and dismantle multi-tiered ORC criminal organizations
Skilled in Certification or extensive experience in Mobile, Static, and electronic surveillance techniques
Skilled in securing law enforcement engagement and commitment through detailed case presentations and support
Skilled in collection and organization of information and evidence in accordance with professional standards
Skilled in Deductive Reasoning and Problem solving
Skilled in Vetting reports and information to glean actionable intelligence
Skilled in Open Source and ecommerce investigations
Skilled in Communication and responsible handling of sensitive information
Proficient in word, power point, access, excel, and I2 programs
Ability to manage various data points and external loss reports within a specified market and take action to eliminate external risk
Ability to effectively Communicate ORC activity and develop formal training initiatives to prevent and react to ORC events
Ability to resolve complex investigations into ORC and serial violent crime across multiple locations, business models and jurisdictions
Ability to build effective partnerships with all levels of law enforcement that result in regular case closures that positively impact profitability
Ability to detect and investigate criminal activity that affects CVS through professional shoplifting, organized theft groups and any criminal enterprise receiving or selling stolen CVS merchandise
Ability to partner with Law Enforcement at local, state, and federal levels to identify, investigate and prosecute major offenders in a professional manner
Ability to educate our CVS community, the communities we serve, and our Law Enforcement partners, by delivering ORC awareness and prevention training

Nice to have:

Advanced certifications in Surveillance
Interview and Interrogation preferred

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access
CVS Health bonus, commission or short-term incentive program

Additional Information:

Job Posted:
November 23, 2025

Expiration:
November 24, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Regional ORC Manager