Regional Operations Manager Job at Randstad (West London)

Regional Operations Manager

Randstad

Location:
United Kingdom , West London

Category:
Construction

Contract Type:
Not provided

Salary:

81000.00 GBP / Year

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Job Description:

We are seeking a seasoned Regional Operations Manager to lead and be accountable for the delivery of a high-quality responsive repairs service across our West London housing portfolio. Managing an annual budget of £4 million, you will oversee the strategic and operational performance of the repairs department, ensuring that we not only meet but exceed the expectations of our residents. You will be the driving force behind a customer-focused culture, focusing on expert contract management, rigorous cost control, and the seamless integration of services within a large-scale housing group.

Job Responsibility:

Lead the delivery of responsive repairs within the West London geographic area, ensuring all operational KPI's and Tenant Satisfaction Measures (TSMs) are met
Full accountability for the £4m annual budget, working closely with Finance Business Partners on forecasting, reconciliation, and value-for-money initiatives
Manage and mentor a high-performing team, fostering a culture of learning, excellence, and safety
Oversee the performance of partners, consultants, and contractors
Lead the client function, strengthening partnering relationships to ensure effective service delivery
Ensure total compliance with all safety and property legislation, including Health & Safety, the Regulator of Social Housing, and Housing Ombudsman requirements
Act as the senior escalation point for complex complaints and Environmental Health Notices, ensuring swift and empathetic resolution
Lead on departmental work plans, service reviews, and corporate strategies, producing detailed performance reports for the Senior Leadership Team (SLT)
Build and maintain influential relationships with Local Authorities, MPs, resident panels, and emergency services

Requirements:

Significant leadership experience within the social housing sector, specifically in responsive repairs and property services
Extensive experience managing third-party contractors and a proven track record of handling multi-million-pound budgets
Must hold a relevant H&S qualification (IOSH 5-day or NEBOSH Construction Certificate) with a deep understanding of current property legislation
Ideally hold, or be willing to work towards, an Ofqual-recognised Level 5 qualification in Housing Management (CIH)
IT literate with specific experience in repairs management systems, diary planning for large workforces, and using data to drive decision-making
Proven ability to diagnose complex operational issues and implement innovative, effective solutions
Satisfactory Basic DBS check (funded by the employer)
Flexibility to participate in an out-of-hours escalation rota
Candidates must be eligible to live and work in the UK

Additional Information:

Job Posted:
March 26, 2026

Expiration:
April 03, 2026

Employment Type:

Fulltime

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