Regional Operations Manager Job at Washington Corporations (Kent)

Job Description

The Regional Operations Manager provides oversight and leadership for the Parts and Service functions across multiple branch locations (Kent & Rochester, WA). This role is responsible for guiding and supporting Parts and Service Managers, at their designated branches. The Regional Operations Manager ensures budgets are met, revenue goals are achieved, inventories are managed effectively, and customer satisfaction remains high. This position acts as a key link between the Vice President of Product Support (Operations) and local branch leadership, ensuring operational consistency, financial performance, and strategic alignment across the assigned territory. Location: This position will be based in Kent, WA. The annual salary range for this position is: $160,000 to $170,000 + bonus. This is an exempt position and is not eligible for overtime pay.

Job Responsibility

Demonstrate Modern Machinery’s core values and promote the mission and vision of the company
Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company’s safety goals
Provide leadership, guidance, and accountability to Branch Operations (Parts and Service) Managers at designated branch locations
Ensure consistent execution of company-wide standards, processes, and best practices in service and parts operations
Support Service Managers in managing work order flow, shop and field service productivity, and the Parts Manager with parts availability
Work with Parts and Service Managers to develop and manage annual parts and service budgets for each branch
Monitor financial performance, including parts sales, service labor, margins, and expense control
Drive revenue growth by identifying opportunities in service quotes, rebuilds, preventative maintenance, and aftermarket parts sales
Ensure effective inventory management practices, including proper stock levels, inventory turns, obsolescence control, and order accuracy
Review KPI performance (technician utilization, labor recovery, fill rate, inventory turns, customer satisfaction) and implement corrective actions when needed
Provide coaching, mentorship, and accountability for Parts and Service Managers
Support managers in handling employee relations issues, including performance management, conflict resolution, and workforce planning
Partner with the Corporate Training Group to ensure technicians and service personnel are trained in priority areas
Assist with succession planning and leadership development at the branch level
Support Managers in ensuring high levels of customer satisfaction
Assist with escalated customer concerns and resolve issues promptly
Build strong relationships with OEM partners to support warranty processing, technical support, and product support programs
Serve as a liaison between the Vice President of Product Support (Operations) and branch-level leadership
Communicate corporate initiatives, goals, and policies, ensuring branch-level alignment with company objectives
Provide feedback to executive leadership on operational challenges, market conditions, and opportunities for continuous improvement

Requirements

Bachelor's degree in business, operations, or related field preferred
equivalent experience considered
8+ years of experience in product support, aftermarket operations, or branch management within the heavy equipment or related industry
3–5 years of leadership experience overseeing multiple service or parts operations
Strong knowledge of equipment service operations and parts inventory control
Demonstrated success in managing budgets, analyzing financials, and driving revenue growth
Excellent leadership, communication, and coaching skills
Ability to handle employee relations issues with professionalism and fairness
Willingness to travel regularly across assigned branches

What we offer

Medical, Dental, Vision, and Prescription Insurance
Health Savings Account
401k/Roth Retirement Savings Plan with Company Match
Participation in Annual Profit-Sharing Plan
Paid Time Off (Vacation, Sick, Holiday, Bereavement & Parental Leave)
Gym Membership Reimbursement Program
Family Scholarship Program
Employee Assistance Program
Virtual Mental Health & Tele Medicine Benefit
Company Paid Life Insurance & Disability Benefits
Additional Supplemental Insurance (Term Life, Accident & Critical Illness and Voluntary Vision)

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Regional Operations Manager

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