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As a Regional Operations Manager at City Plumbing, you will be instrumental in our mission to improve homes, businesses, and lives. Working as part of the regional team, you will lead the performance and development of our workforce across multiple locations, ensuring excellence and coaching highly knowledgeable teams. You will act as the bridge between current operations and future innovation, championing digital service offerings and modern ways of working to consistently provide the best solutions for our customers.
Job Responsibility:
Operational Leadership: Influence the performance of Branch teams by supporting the Regional Director (RD) to achieve business KPIs
Performance Management: Monitor and action plan across all branch metrics, including P&L performance, sales, and compliance
Operational Excellence: Maintain a sharp focus on product availability, fleet efficiency, and high branch and showroom standards
Compliance & Safety: Oversee remote audit scores, PI Count Dashboards, Stock Management Dashboards, and Accident/Near Miss reporting and investigation
People Development: Manage engagement, employee turnover, and absence, ensuring every colleague understands their impact on the customer experience
Requirements:
A great positive attitude
Teamwork
Excellent Communication Skills
Creative Ideas
Relationship Building
Full driving license and ability to travel
Proven track record of hitting targets
Experience leading teams through new ways of working
Proven experience managing safety in busy environments like warehouses or transport hubs
Solid grasp of H&S rules, transport laws, and operations/logistics
Comfortable with P&L exposure and using reports to spot regional wins or areas for improvement
What we offer:
Bonus
Discounts, savings and cash back at numerous retailers
Life assurance
Extended family policy including maternity, paternity, additional annual leave and more
Mental Health First Aiders and Employee Assistance Programme
Complete induction and a company that lets you grow and encourages development
Financial education and loans
Flexible working options
A business striving to create an environment of inclusion