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Regional Operations Manager required for a growing Cleaning and Facilities Management provider. Compass Associates are working on behalf of an established facilities management provider to recruit a Regional Operations Manager to support the growth of cleaning and soft FM services across the North East and wider North of England. This is a newly created role suited to someone from a Cleaning, Soft FM, Facilities Management, Contract Management or Operations Management background who is confident managing contracts, mobilising new services and building strong client relationships. The role will focus on developing cleaning and facilities management operations across the region, supporting new business opportunities, assisting with tender processes and ensuring newly awarded contracts are mobilised and delivered successfully.
Job Responsibility
Managing and supporting multi-site cleaning and facilities management contracts
Identifying and developing new regional business opportunities
Building strong relationships with public sector, NHS, education, local authority and private sector clients
Supporting tender processes with operational input and local market knowledge
Working with internal bid, HR, recruitment and health & safety teams
Leading mobilisation of newly awarded cleaning/FM contracts
Recruiting and structuring operational teams as contracts go live
Implementing KPIs, service standards and compliance processes
Managing early-stage contract performance and service delivery
Ensuring client satisfaction and resolving operational issues
Supporting account growth and long-term regional development
Providing market insight to support the wider growth strategy
Requirements
Cleaning operations
Soft facilities management
Multi-site contract management
Contract mobilisation
Client relationship management
Tender support
Public sector contracts
NHS, healthcare, education, local authority, commercial or social housing cleaning
Service delivery, KPIs and compliance
Operational problem-solving
Account growth or business development exposure
What we offer
Company benefits package
Mileage: 45p per mile for business travel
Bonus: Performance-related bonus structure to be confirmed