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This is a key leadership role responsible for supporting and overseeing Home Managers across the South Region. You’ll drive quality, compliance, performance, and team development, with the autonomy to shape operations and provide hands-on support where needed.
Job Responsibility:
Lead, coach, and support Home Managers to deliver high-quality care, regulatory compliance, and strong operational performance
Provide hands-on operational support within homes, including stepping into interim management roles when required
Act as a key link between homes and senior leadership, ensuring clear communication and consistent standards
Drive quality and compliance, supporting homes through audits, inspections (including CQC), safeguarding, and investigations
Develop, implement, and monitor action plans following audits and inspections to ensure continuous improvement
Support performance management across the region, including occupancy, fee optimisation, payroll, and cost control
Promote a sustainable staffing model, reducing reliance on agency and improving team stability
Oversee quality assurance frameworks, ensuring audits, reviews, and improvement plans are completed effectively
Support HR processes such as investigations, disciplinaries, and leadership development of Home Managers
Foster a positive, collaborative culture focused on engagement, retention, and high performance
Champion the effective use of digital care systems (e.g. PCS, Camascope) and support adoption of new technologies
Provide guidance on clinical and operational matters, attending inspections, stakeholder meetings, and governance forums
Produce clear, insightful reports following home visits to evidence oversight, risk management, and progress
Requirements:
Experienced care professional with a background as a Care Home Manager
Strong knowledge of CQC standards
regional experience desirable
Commercially aware with budget and performance management skills
Organised, detail-focused, and confident using digital systems
Collaborative leader who can support and develop diverse teams
Flexible and willing to travel across the region
NMC PIN/clinical background advantageous but not essential