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Compass Associates have partnered with a valued client and well-established, multi-site elderly care provider to find a Regional Operations Director to oversee a portfolio of 8 residential and nursing homes across Hertfordshire. This is a senior leadership role with real scope. You’ll have full responsibility for performance, quality, and day-to-day operations across the region. Reporting into the Director of Care, you’ll be key in making sure CQC and quality standards are consistently high, homes are well-run, and teams feel supported. The homes themselves are stable, with experienced Home Managers in place. The focus here is on building on that foundation improving performance where needed, tightening up processes, and creating a culture where people take ownership and pride in what they do.
Job Responsibility:
Providing leadership and direction across 8 care homes
Supporting, coaching, and developing Home Managers to get the best out of their teams
Overseeing KPIs, occupancy, and budgets across the region
Ensuring homes are aligned with Care Quality Commission (CQC) standards and always inspection-ready
Spotting underperformance early and putting clear plans in place to address it
Encouraging a culture where quality, accountability, and resident care come first
Working with senior leadership on wider business priorities and growth plans
Requirements:
Experience managing multiple care homes and improving performance across them
A solid understanding of CQC expectations and what good looks like in practice
The confidence to challenge where needed, but also support and develop your managers
Strong commercial awareness, including budgets, occupancy, and KPIs
A visible leadership style, someone who shows up, builds relationships, and earns trust
Nice to have:
A nursing qualification isn’t essential
What we offer:
Car allowance
Performance-related bonus
33 days annual leave (including bank holidays)
Pension scheme
Wellbeing and employee benefits programme
Ongoing professional development and progression opportunities