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14forty Logo 14forty · Hospitality and Tourism

Regional Operations Director - North and Scotland

United Kingdom, Liverpool · Job Posted April 12, 2026
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Job Description

As Operations Director for the North & Scotland, you will lead the operational performance, strategic direction and client partnerships across several venues in the North/Northwest. This is a senior leadership role focused on driving performance at scale, balancing world class matchday delivery with long term commercial growth, operational excellence and client relationship management.

Job Responsibility

  • Set and deliver a clear long term strategy for catering and hospitality across conferences, exhibitions, premium and retail operations
  • Lead venue wide strategic planning, ensuring alignment with client ambition, Levy priorities and sustainability commitments
  • Act as a trusted strategic partner to the Client, contributing to broader venue and campus wide discussions beyond catering delivery
  • Use market insight, customer data and competitor analysis to keep the venue ahead of industry trends
  • Present strategic recommendations and investment cases to senior stakeholders, supported by robust commercial and performance data
  • Design and execute growth strategies to increase revenue, spend per head and commercial returns across all hospitality formats
  • Identify and develop new commercial opportunities including partnerships, experiential concepts and innovation initiatives
  • Lead strategic pricing, revenue optimisation and margin improvement programmes
  • Collaborate with Sales, Marketing, Culinary, E15 Insights, Projects and Commercial teams to deliver compelling go-to-market propositions
  • Position the venue as a benchmark venue within the UK events and hospitality market through differentiated commercial strategies
  • Provide senior oversight and assurance of operational readiness, quality and consistency across all events
  • Set clear standards for food, service, sustainability and compliance, holding operational leaders accountable for delivery
  • Champion a guest-first culture, ensuring hospitality excellence is embedded across the venue
  • Maintain strong governance across Health & Safety, food safety and brand standards
  • Introduce and embed data-led KPIs to drive productivity, quality and financial performance
  • Lead cross-functional process improvement initiatives to simplify ways of working and improve effectiveness
  • Champion the adoption of technology and innovation to support smarter planning, labour deployment and service delivery
  • Lead, inspire and develop a high-performing senior leadership team capable of operating with autonomy and commercial accountability
  • Shape venue structures that flex to event demand and complexity
  • Mentor future leaders and support succession planning to build long-term resilience
  • Role-model Levy leadership behaviours, fostering a culture of trust, accountability and innovation

Requirements

  • Significant senior leadership experience within complex, high-profile hospitality, events, catering, retail or venue environments, ideally across Stadia
  • Proven track record of shaping and delivering long-term strategic vision alongside commercial growth, transformation and operational excellence
  • Experience operating at executive and board level, presenting strategic recommendations, business cases and performance insights to senior stakeholders and clients
  • Demonstrated success leading change programmes, innovation initiatives and growth strategies that deliver sustainable commercial and guest experience outcomes
  • Strong background working within matrixed organisations, collaborating across commercial, operational and functional teams to deliver shared objectives
  • Experience managing senior stakeholder relationships in demanding, high-visibility environments, acting as a trusted advisor rather than solely a delivery lead
  • Highly developed strategic thinking and analytical capability, with the ability to translate insight, data and market intelligence into clear, executable plans
  • Strong commercial and financial acumen, including experience building investment cases, pricing strategies, revenue optimisation models and margin improvement plans
  • Confident using data, performance metrics and customer insight to drive decision making, performance improvement and growth
  • Deep understanding of guest experience design, premium hospitality, retail and event operations within a modern venue context
  • Strong grasp of sustainability, technology enablement and innovation as drivers of long-term venue performance and competitive advantage
  • Excellent communication, influencing and negotiation skills, with the credibility to operate effectively at board, client leadership and partner level
  • Senior, credible leader with the presence and judgement to operate at enterprise level while maintaining a strong connection to delivery standards
  • Collaborative and inclusive leadership style, able to align diverse teams and stakeholders behind a shared strategic direction
  • Passionate about developing leaders and building high performing, strategically minded teams with strong commercial accountability
  • Comfortable operating in fast paced, high profile environments with competing priorities and complex stakeholder dynamics
  • Resilient, adaptable and forward thinking, with a strong appetite for innovation, continuous improvement and “jumping the curve” rather than preserving the status quo
  • Role models Levy values and leadership behaviours, fostering a culture of trust, accountability, psychological safety and ambition
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