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14forty Logo 14forty · Hospitality and Tourism

Regional Operations Director - North and Scotland

United Kingdom, Manchester · Job Posted April 16, 2026
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Job Description

Regional Operations Director - North & Scotland. Lead the operational performance, strategic direction and client partnerships across several venues in the North/Northwest. A senior leadership role focused on driving performance at scale, balancing world class matchday delivery with long term commercial growth, operational excellence and client relationship management.

Job Responsibility

  • Set and deliver a clear long term strategy for catering and hospitality across conferences, exhibitions, premium and retail operations
  • Lead venue wide strategic planning, ensuring alignment with client ambition, Levy priorities and sustainability commitments
  • Act as a trusted strategic partner to the Client, contributing to broader venue and campus wide discussions beyond catering delivery
  • Use market insight, customer data and competitor analysis to keep the venue ahead of industry trends
  • Present strategic recommendations and investment cases to senior stakeholders
  • Design and execute growth strategies to increase revenue, spend per head and commercial returns across all hospitality formats
  • Identify and develop new commercial opportunities including partnerships, experiential concepts and innovation initiatives
  • Lead strategic pricing, revenue optimisation and margin improvement programmes
  • Collaborate with Sales, Marketing, Culinary, E15 Insights, Projects and Commercial teams
  • Provide senior oversight and assurance of operational readiness, quality and consistency across all events
  • Set clear standards for food, service, sustainability and compliance
  • Champion a guest-first culture
  • Maintain strong governance across Health & Safety, food safety and brand standards
  • Introduce and embed data-led KPIs to drive productivity, quality and financial performance
  • Lead cross-functional process improvement initiatives
  • Champion the adoption of technology and innovation
  • Lead, inspire and develop a high-performing senior leadership team
  • Shape venue structures that flex to event demand and complexity
  • Mentor future leaders and support succession planning
  • Role-model Levy leadership behaviours

Requirements

  • Significant senior leadership experience within complex, high-profile hospitality, events, catering, retail or venue environments, ideally across Stadia
  • Proven track record of shaping and delivering long-term strategic vision alongside commercial growth, transformation and operational excellence
  • Experience operating at executive and board level, presenting strategic recommendations, business cases and performance insights to senior stakeholders and clients
  • Demonstrated success leading change programmes, innovation initiatives and growth strategies that deliver sustainable commercial and guest experience outcomes
  • Strong background working within matrixed organisations, collaborating across commercial, operational and functional teams to deliver shared objectives
  • Experience managing senior stakeholder relationships in demanding, high-visibility environments, acting as a trusted advisor rather than solely a delivery lead
  • Highly developed strategic thinking and analytical capability
  • Strong commercial and financial acumen
  • Confident using data, performance metrics and customer insight to drive decision making
  • Deep understanding of guest experience design, premium hospitality, retail and event operations within a modern venue context
  • Strong grasp of sustainability, technology enablement and innovation
  • Excellent communication, influencing and negotiation skills
  • Senior, credible leader with the presence and judgement to operate at enterprise level
  • Collaborative and inclusive leadership style
  • Passionate about developing leaders and building high performing teams
  • Comfortable operating in fast paced, high profile environments
  • Resilient, adaptable and forward thinking
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