Regional merchant lead Job at DoorDash (Tulsa, OK)

Head of Customer Due Diligence, APAC

As part of our regional growth, we are looking for a strategic and experienced l...

Location

Singapore , Singapore

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

8+ years of experience in Operations (preferably Onboarding, KYC/CDD, Risk) or Compliance within financial services, fintech, banking, investment banking, or consulting
3+ years of second line people management experience (leading managers or team leads) and building high-performing teams across regions and functions
A strategic, operational, and hands-on leader who can translate regulatory and business requirements into actionable, scalable solutions
Exceptional at influencing and aligning stakeholders across regions, functions, and seniority levels through clear, confident communication
Growth-oriented, focused on optimizing processes, building scalable solutions, and driving individual and team development
Comfortable navigating ambiguity and evolving environments, balancing commercial and risk priorities
Deeply merchant-focused, keeping the merchant experience at the core of every decision, process, and solution
Willing to travel regionally and globally as required

Job Responsibility

Lead and coach a high-performing Onboarding and CDD team across Singapore and Bangalore, including Team Leads, empowering them to grow in CDD knowledge and leadership skills
Recruit and expand the function as needed to support regional growth, ensuring consistent coverage and capability across locations
Track and evaluate team performance against key metrics and global/regional OKRs, driving continuous improvement
Define and execute the regional CDD strategy, ensuring alignment with global policies while addressing APAC-specific regulatory and commercial needs
Serve as a senior escalation point for internal and external stakeholders, providing guidance on complex cases and critical decisions
Collaborate with Commercial teams to balance risk and business objectives, enabling pragmatic and compliant decision-making
Partner with Compliance, Operations, and Product teams to improve processes, identify automation opportunities, and implement scalable solutions
Represent the APAC CDD function in regional and global initiatives, translating customer feedback and operational insights into actionable improvements

Payments Optimization Manager

We are looking for an experienced Optimization Manager (OM) to join our Performa...

Location

Japan , Tokyo

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

Ideally 8+ years of experience in Risk & Fraud Prevention, Payment Performance, Data Analytics, Technical Account Executive or a similar role within the payments or fintech industry
Strong stakeholder management skills, engaging with customers and cross-functional teams to define needs and drive impact
Ownership and entrepreneurial mindset, with the ability to prioritize and drive execution independently
Business proficiency in verbal and written communication skills (English & Japanese), able to present insights and synthesize complex topics clearly to a technical and non-technical audience
Comfortable working in a fast-paced, cross-functional environment with global teams and international customers
Strong knowledge of the regional payment landscape including staying current on Card Network Scheme Rules, local regulations and payment adoptions. Is able to effectively communicate the importance of risk management in payments optimization
High level of self-motivation and always looking for ways to improve and make our processes more efficient
Strong data analysis and correlation skills with ability to work through complex and unfamiliar data sets

Job Responsibility

Partner with commercial teams: Showcase Adyen’s value proposition and drive adoption within commercial environments and merchant facing communications
Leverage data-driven insights: in collaboration with Data Analysts to inform merchant conversations
Lead discussions: Hold expertise on leading discussions at a high level with existing and prospective customers , equipping commercial teams with tools and training to enhance their merchant engagements
Act as a payment optimization expert: SME in payment optimization strategies (e.g. risk & fraud prevention, conversion uplift, cost efficiencies) and be a go-to expert for both internal teams and external clients
Deploy sophisticated optimization playbooks: Analyse across Adyen’s customer portfolio using existing tools
Drive insights-led optimisation strategies: Leverage data-driven insights and analytical tools by running analysis on payment datasets to identify opportunities for performance improvement and risk mitigation across our merchant portfolio
Upselling Adyen’s Products: Identify opportunities to introduce and drive adoption of Adyen solutions (such as Protect and Uplift) by bridging the gap between customers and product teams, ensuring that key customers maximize their performance potential
Deliver scalable analytical solutions: Build and maintain analytical frameworks, dashboards, or tools that can be used across teams. Confidently manage and interpret large data sets to generate actionable insights that deliver value to both internal stakeholders and merchants
Lead with autonomy and global perspective: Operate independently with a strategic, global view — providing consultative guidance to high-value customers and collaborating closely with cross-functional teams
Support team operations: Assist with various tasks to help keep the Performance Optimization team running smoothly

Optimization Manager

We are looking for an experienced Optimization Manager (OM) to join our Performa...

Location

Japan , Tokyo

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

8+ years of experience in Risk & Fraud Prevention, Payment Performance, Data Analytics, Technical Account Executive or a similar role within the payments or fintech industry
Strong stakeholder management skills, engaging with customers and cross-functional teams to define needs and drive impact
Ownership and entrepreneurial mindset, with the ability to prioritize and drive execution independently
Business proficiency in verbal and written communication skills (English & Japanese), able to present insights and synthesize complex topics clearly to a technical and non-technical audience
Comfortable working in a fast-paced, cross-functional environment with global teams and international customers
Strong knowledge of the regional payment landscape including staying current on Card Network Scheme Rules, local regulations and payment adoptions. Is able to effectively communicate the importance of risk management in payments optimization
High level of self-motivation and always looking for ways to improve and make our processes more efficient
Strong data analysis and correlation skills with ability to work through complex and unfamiliar data sets
Experience creating impactful dashboards using BI tools (such as Looker or Tableau) is a plus

Job Responsibility

Partner with commercial teams: Showcase Adyen’s value proposition and drive adoption within commercial environments and merchant facing communications
Leverage data-driven insights: in collaboration with Data Analysts to inform merchant conversations
Lead discussions: Hold expertise on leading discussions at a high level with existing and prospective customers , equipping commercial teams with tools and training to enhance their merchant engagements
Act as a payment optimization expert: SME in payment optimization strategies (e.g. risk & fraud prevention, conversion uplift, cost efficiencies) and be a go-to expert for both internal teams and external clients
Deploy sophisticated optimization playbooks: Analyse across Adyen’s customer portfolio using existing tools
Drive insights-led optimisation strategies: Leverage data-driven insights and analytical tools by running analysis on payment datasets to identify opportunities for performance improvement and risk mitigation across our merchant portfolio
Upselling Adyen’s Products: Identify opportunities to introduce and drive adoption of Adyen solutions (such as Protect and Uplift) by bridging the gap between customers and product teams, ensuring that key customers maximize their performance potential
Deliver scalable analytical solutions: Build and maintain analytical frameworks, dashboards, or tools that can be used across teams. Confidently manage and interpret large data sets to generate actionable insights that deliver value to both internal stakeholders and merchants
Lead with autonomy and global perspective: Operate independently with a strategic, global view — providing consultative guidance to high-value customers and collaborating closely with cross-functional teams
Support team operations: Assist with various tasks to help keep the Performance Optimization team running smoothly

Head of Payments Operations

PhorestPay is one of the fastest-growing and most strategically important parts ...

Location

Ireland

Salary:

Not provided

Phorest

Expiration Date

Until further notice

Requirements

10+ years in payments, fintech, or risk, including senior leadership experience
Deep expertise in payments processing, merchant acquiring, fraud/chargebacks, and compliance across multiple regions
Proven ability to design and scale global operating models in fast-growing environments
Highly data-driven with strong KPI design and analytical decision-making
Strong stakeholder leader and excellent collaborator with the ability to influence without authority and inspire cross-functional alignment
A people-first values-led leader who develops talent, builds future leaders, and nurtures a collaborative, high-trust team culture
Strategic Leadership and strong executive presence, balancing customer experience, aligning risk and commercial outcomes

Job Responsibility

Set the global payments & risk operations strategy, ensuring reliability, compliance, and best-in-class customer experience across all regions
Lead, mentor, and grow a team of payments operations specialists, fostering a high-trust, high-performance culture
Influence and uplift regional teams through strong cross-functional relationships, coaching, and clear operating expectations
Collaborate deeply with Product, R&D, and Customer Operations to embed payments and risk into the full customer journey
Build a data-driven operational framework that improves resilience, efficiency, and regional capability
Own and manage strategic relationships with key payments partners (e.g., Stripe), managing contracts, performance, and governance
Accountable for global operational performance across key metrics such as: Merchant onboarding (e.g., Time to First Transaction, adoption/attach rate), Fraud & risk outcomes (fraud rate, chargebacks, revenue protection), Payment reliability & efficiency (success rates, automation adoption, incident reduction), Customer experience indicators (payments-related VoC themes and issue resolution)
Lead: Global incident management and operational governance, Continuous improvement, automation, and workflow optimisation, Accuracy, accessibility, and analytical use of payments data, Strategic initiatives that keep PhorestPay ahead of industry and regulatory trends

What we offer

private healthcare
2 Wellness Days
an employee assistance program
a free online GP service
competitive Compensation
an Employee Share Purchase Scheme
Pension
Life Assurance
Income Protection
a bike to work scheme

New

Team Lead - Technical Support

As a Technical Support Team Lead for In-Person Payments (IPP) based in Singapore...

Location

Singapore , Singapore

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

At least 3 years of experience managing or developing technical support teams, ideally within a hardware, payments, or retail technology context
Familiar with leading geographically distributed teams and comfortable working across time zones and cultures
A strong problem-solver who can identify root causes, define robust support processes, and drive operational excellence
Confident in serving as an escalation point for terminal connectivity, transaction, and integration-related issues
Skilled at balancing commercial needs with technical feasibility and global support strategy
Technically inclined, with working knowledge of SQL, networking, scripting, APIs, or POS technologies
Strong communicator, able to simplify technical issues and influence stakeholders at all levels
Willing to travel when needed to support team development, merchant rollouts, or global initiatives

Job Responsibility

Lead and develop a team that is the go-to source of knowledge for Adyen’s In-Person Payments platform, POS devices, terminal integrations, and related APIs
Manage and grow a Singapore-based team that collaborates with peers across regions to provide exceptional technical support to our merchants
Coach and mentor team members to troubleshoot complex hardware, network, and integration issues while developing their technical and soft skills
Define and clearly communicate team goals, ensuring alignment with IPP global support standards and merchant satisfaction metrics
Track and report team performance through KPIs and data insights, driving accountability, consistency, and efficiency
Handle escalations from merchants and senior stakeholders, providing timely resolutions and managing expectations effectively
Play an active role in shaping the global IPP support strategy, identifying process improvements and sharing best practices across regions

New

Territory lead smb account management sales

The Territory Lead role focuses on accelerating the commercial growth of our Ube...

Location

United States , Boston; New York

Salary:

183000.00 - 203000.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

Minimum 8+ years of relevant, hands-on experience in B2B Account Management or Expansion Sales
Minimum 3+ years leadership experience/ experience managing people leaders
Experience leading a client-facing, quota-carrying team
A Bachelor's degree in Business, Finance, or a related technical field, or equivalent professional experience

Job Responsibility

Lead and coach a distributed team of Account Managers and Managers of Account Managers across New England, setting performance standards to execute complex sales strategies for retention and growth
Develop and implement the commercial strategy for New England, aligning sales plans with regional business objectives to exceed SMB and strategic merchant expansion targets
Build vision and strategy for winning merchant preference in your region
Own the commercial performance across all market sides (merchant, courier, eater) in partnership with the Operations team, leveraging data and operational rigor to drive predictable revenue expansion
Drive cross-functional Stakeholder Engagement & Alignment with Product, Operations, and Customer Success to unblock deals and ensure the merchant experience informs our roadmap and Go-to-Market strategy
Serve as a player-coach on high-stakes, executive-level account engagement, modeling value-based selling and the Perseverance & Creativity needed to navigate ambiguous or challenged accounts

What we offer

Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
All full-time employees are eligible to participate in a 401(k) plan
Eligible for various benefits

Fulltime

Payments & Risk Operations Senior Manager - Global

The Payments & Risk Operations Manager is a senior, strategic, and highly accoun...

Location

Ireland; United Kingdom

Salary:

Not provided

Phorest

Expiration Date

Until further notice

Requirements

10+ years in payments, fintech, risk, or global operations, including people leadership experience
Deep expertise in payments processing, merchant acquiring, payouts, fraud/chargebacks, and compliance across multiple regions
Proven ability to design and scale global operating models, processes, and automation
Strong understanding of payments partners (e.g., Stripe) and the commercial, technical, and operational dynamics of PSP ecosystems
Highly data-driven with strong analytical and KPI design skills, experienced in using insights to drive decisions and outcomes
Solid financial acumen, including cost of acceptance, loss forecasting, and revenue/retention impact of payments
Strategic, systems-level thinker with strong executive presence—able to set long-term direction, build scalable frameworks, and influence senior leaders without authority, and make balanced, values-led decisions that align risk, customer experience, and commercial outcomes
Experienced leader of specialists who builds capability, develops future leaders, and drives high performance through clear expectations, coaching, and continuous improvement
Exceptional collaborator who aligns and uplifts regional teams through influence, strong relationships, and open, values-led communication

Job Responsibility

Product delivery: Collaborate with Pay Product and Commercial to support the rollout of PhorestPay product and features
Payment & Risk Partner management: Own the global payments partner ecosystem strategy, including partner selection, contract negotiation, operational governance, and performance management
Mitigate loss of revenue through developing a scalable risk operations function
Establish the governance model for incident management ensuring rapid cross functional response and prevention, managing incidents and service degradations
Efficiency & Process Optimisation: Establish, communicate and continuously evolve the global Payments & Risk Operations Strategic Vision, ensuring it aligns with Phorest objectives and is translated into regional plans and outcomes
Co-own the end-to-end customer journey perspective for payments with Global Customer Operations, ensuring Customer Ops processes (support, onboarding, education, migrations, complex activations) always account for payments and risk requirements
Continuously identify, assess and optimise cross-journey processes (support, onboarding, education, and data migrations) with the lens of payments
Own automation and process optimisation initiatives, ensuring workflows reduce friction and improve service delivery, enabled by the Business Systems team
Track and report measurable improvements
Cross-Departmental-Region Collaboration: Partner deeply with the Global Head of Customer Operations and their domain leads to embed payments/risk into global CX operating systems, including planning cycles, VoC rhythms, enablement content, and regional health reviews

What we offer

Private healthcare
2 Wellness Days
Employee assistance program
Free online GP service
Competitive Compensation
Employee Share Purchase Scheme
Pension
Life Assurance
Income Protection
Bike to work scheme

New

Program Specialist - Groceries (LATAM)

The Community Operations organization at Uber delivers world-class support to ri...

Location

Mexico , Mexico City

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Operational Execution: organizational skills with a 'finisher' mindset
ability to manage multiple workstreams simultaneously and execute tasks with high attention to detail
Problem Solving: Ability to navigate ambiguous problems and propose clear, actionable paths where processes are not yet fully defined
Customer Centricity: A mindset that prioritizes the customer experience, ensuring that support treatments are designed to drive customer success
Data Literacy: Data-driven approach with the ability to maintain, update, and interpret dashboards using Google Sheets/Excel to track program health
Communication & Collaboration: 100% fluency in English. Ability to work effectively with partners cross functionally

Job Responsibility

Support in End-to-End Program Execution: Support the team lead implement high-visibility, cross-functional initiatives that improve merchant support performance and scalability, including deep-dives into merchant experience flows to identify and close operational gaps
Standardize & Optimize Processes: Act as the go-to expert for merchant workflows (catalog, onboarding, and general experience), proactively testing experience flows and automations, identifying friction points, and implementing scalable solutions to improve quality, CSAT, and operational KPIs
Own BPO Program Governance: Ensure operational excellence across BPO and COE teams by staying close to day-to-day execution, monitoring adherence to standards, and quickly identifying and resolving bugs or experience breakdowns impacting merchants
Translate Data into Action: Monitor program health through reporting and dashboards, conduct deep-dives into merchant support performance, and provide structured insights and recommendations to regional leadership
Lead Cross-Functional Coordination: Partner with Product, Content, L&D, Vendor Management, and Regional CommOps to successfully launch initiatives, refine experience design, and ensure alignment across markets in LATAM
Ensure Operational Readiness for Change: Review PRDs, assess impact to CommOps, and drive readiness plans for product launches or process changes affecting the merchant experience

Regional merchant lead

DoorDash

Location:
United States , Tulsa, OK

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 24, 2026

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Regional merchant lead

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Location:United States , Tulsa, OK

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