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Regional Manager position acting as link between KellyDeli back office, retail partners and points of sales. Responsible for managing and developing portfolio of points of sales to ensure operational excellence. Targeted on driving like-for-like sales performance and building strong relationships with franchise partners and retail stores. 80% of time based in field supporting points of sales.
Job Responsibility:
Guarantee performance delivery of individual points of sale
Coach and support franchise partners
Implement company policy, quality standards, marketing initiatives, and legal procedures
Ensure clear communication between head office and sales outlets
Ensure customer satisfaction
Be key contact for retailer
Responsible for contract renewal
Be source of information on retail concepts and competitors
Be brand ambassador
Drive sales revenues by managing KPIs
Establish pro-active sales activities
Organise internal sales competitions
Ensure franchise partners complete training
Conduct retailer business reviews
Visit franchise partners monthly
Record visits in GEMBA
Gain trust of franchisees
Coach franchise partners
Assure contract compliance
Introduce new partners
Complete sign-off process for new partners
Ensure training compliance
Create operational documentation
Implement action plans
Conduct business reviews with franchise partner
Requirements:
Act as link between back office, retail partners, and points of sales
Manage and develop portfolio of points of sales
Drive like-for-like sales performance
Build strong relationships with franchise partners and retail stores
Analyze stats and figures to identify weak areas and growth opportunities
Guarantee performance delivery of individual points of sale
Coach and support franchise partners to operate cost-efficiently and deliver maximum profitability
Implement company policy, quality standards, marketing initiatives, and legal procedures
Ensure clear communication between head office and sales outlets
Ensure customer satisfaction
Be key contact for retailer at local/regional level
Responsible for renewal of existing contracts with retailer
Be source of information on new retail concepts and competitors
Be brand ambassador
Drive sales revenues by managing kiosk KPIs
Establish pro-active sales activities
Organise internal sales competitions
Ensure franchise partners complete training on e-learning platform
Conduct retailer business reviews
Visit each franchise partner once per month
Record visits in GEMBA
Gain trust of franchisees
Coach franchise partners
Assure respect of global contract agreement
Make meaningful introductions of new partners
Complete thorough sign-off process for new Franchise Partners
Ensure training around store regulations followed
Create documentation on processes and kiosk operations
Implement actions from Partner Survey Action Plans