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Regional Manager – Multi‑Site Retail (15+ stores), West Midlands region, £52-62k p.a. + bonus and wide range of great benefits. Jollyes Pets are growing! If you’d like to combine your passion for pets with your career in an award-winning business, this could be your purrrrfect move.
Job Responsibility:
Leading a network of c15+ stores, driving KPI performance across customer, people, and financial metrics
Regular store visits to review performance and store standards, coach teams, and champion operational excellence
Communicating key priorities and ensuring your teams understand how they contribute to our mission
Delivering regular feedback and reviews, recognising excellence and confidently managing under‑performance
Working cross‑functionally to maximise opportunities in our services such as Community Pet Clinic operations and to lead operational input for any new stores opening in your region
Using data insights (including Tableau reporting) to create clear, actionable plans for growth
Building a strong pipeline of talent with succession plans and proactive recruitment for future needs
Creating a positive, supportive environment where colleagues feel valued and stay with us
Ensuring full compliance with health & safety, security and incident management across your stores
Sharing best practice with your peers in other regions, contributing to a continuous improvement culture
Requirements:
Proven multi‑site leader with Regional level experience in a comparable sized retail business
Can demonstrate business growth and progression in your career to date
Passionate about coaching, developing, and empowering others
Lead with integrity and make sound business decisions
Commercially sharp, analytical, and comfortable turning data into high‑impact actions
Confident communicator with strong influencing skills at all levels
Highly organised, resilient, and driven to deliver consistent improvement
Skilled in P&L management and building high‑performing teams
Values‑led - sharing our values of being Wise, Focused, Genuine, Eager, Together
A UK driving licence holder with the flexibility to travel daily across your region
What we offer:
Company bonus scheme of up to £20k p.a., based on achieving objectives
Wellbeing & financial perks including iTrent financial wellbeing (with early access to earnings), Retail Trust support, online GP/mental health services, fitness programmes, dentist-on‑demand, enhanced family leave, and discounted David Lloyd gym membership
Great colleague rewards such as our ‘Treats’ platform with hundreds of discounts, 30% off Jollyes branded products (20% off others, plus groomer/clinic savings), and extra paid leave for your birthday, wedding and when welcoming a new pet
Further benefits on completion of probationary period: (critical illness, life assurance, private medical insurance, enhanced pension)