Regional Manager Job at The Sofa Delivery Company (Scotland)

Job Description

As a Regional Manager you will be leading our Customer Delivery Centre and its outbases to success. You will be managing the operational standards for your sites, ensuring their safe and efficient running. With a team of approximately 120 colleagues delivering an estimated £180m worth of customer deliveries, from a minimum of 2 different retail brands (DFS and Sofology), whilst ensuring we achieve our commitments in line with agreed SLAs to ensure optimum revenue performance. As well as looking after your colleagues, you'll also be managing key relationships with internal stakeholders, both regionally and nationally.

Job Responsibility

Provide inspirational leadership to 250–350 colleagues, driving engagement, championing diversity, and fostering high-performance teams
Oversee approximately £250m worth of customer deliveries across our brands, DFS and Sofology, collaborating with the Operations Director on key strategic initiatives
Cultivate a culture that puts the customer at the heart of all operations, relentlessly pursuing continuous improvement and robust complaint resolution
Ensure the region consistently meets and exceeds all customer metrics and SLAs (including NPS and CPO) through strong cross-functional collaboration
Manage an annual budget of £6m–£8m, driving effective cost management across overtime, agency staff, and external contractor spend
Support, coach, and motivate CDC and Warehouse Managers to embed high standards of leadership across the region
Hold ultimate accountability for the health, safety, and welfare of all regional colleagues, continuously striving for a zero-harm workplace
Partner closely with Fleet Services to ensure 100% compliance with all vehicle and transport regulations
Build trusted relationships with retail, buying, merchandising, finance, and audit functions to support overarching business objectives
Act as a change agent, comfortably challenging the leadership team with innovative ways of working to boost service and efficiency

Requirements

Background in logistics
Proven experience of extensive people leadership
Excellent people skills and able to communicate professionally at all levels
Great analytical skills
Ability to influence colleagues at all levels
Ability to deliver results through effective leadership of your people
Thorough understanding of driving and working time regulations
Proven experience of delivering successful change management and performance improvement programmes
Self-motivated and highly resilient
Strong financial and commercial acumen

What we offer

A competitive salary and a quarterly bonus based on delivering outstanding customer service
30% colleague + 15% friends & family discount across the Group
Access to a wide range of perks, including amazing retailer and days out discounts
Wide range of wellbeing support and services
Free, on-site, physio sessions
Company Pension Scheme
Group Sharesave Scheme
Life Assurance & Company Sick Pay
Enhanced maternity, paternity and adoption leave

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