Regional Manager Job at KellyDeli (Verona)

Job Description

The aim of a Regional Manager position is to act as the link between the KellyDeli back office, retail partners and our points of sales. This position is responsible for managing and developing a portfolio of points of sales to ensure operational excellence throughout the network. Reporting to the Head of Regional Managers, you will be targeted on driving like-for-like sales performance as well as building consistently strong relationships with both franchise partners and retail stores that we operate within.

Job Responsibility

Guarantee performance delivery of individual points of sale
Coach and support franchise partners
Implement company policy, quality standards, and marketing initiatives
Ensure clear communication between head office and sales outlets
Ensure customer satisfaction
Be the key contact for the retailer
Responsible for contract renewal
Be a source of information on retail concepts and competitors
Drive sales revenues by managing kiosk KPIs
Ensure marketing campaign participation
Check product quality and recipe adherence
Control hygiene and uniform compliance
Establish pro-active sales activities
Create sales training programs
Organize sales competitions
Conduct retailer business reviews
Represent the brand locally
Visit franchise partners monthly
Record visits in GEMBA
Build trust with franchisees
Coach partners on business optimisation
Conduct bi-annual business reviews
Assure contract compliance
Sign off new Franchise Partners
Ensure training compliance
Create documentation for kiosk operations
Implement actions from Partner Surveys
Carry out monthly store visits
Perform monthly quality checks
Coach on corrective actions
Check marketing campaign deployment
Ensure company standards are followed
Ensure e-learning completion

Requirements

Act as the link between the KellyDeli back office, retail partners and points of sales
Manage and develop a portfolio of points of sales
Drive like-for-like sales performance
Build strong relationships with franchise partners and retail stores
Analyze stats and figures to identify weak areas and opportunities
Guarantee performance delivery of individual points of sale
Coach and support franchise partners to operate cost-efficiently
Implement company policy, quality standards, marketing initiatives, and legal procedures
Ensure clear communication between head office and sales outlets
Be the key contact for the retailer at local and regional level
Responsible for the renewal of existing contracts
Be a source of information on new retail concepts and competitors
Drive sales revenues by detailed management of all kiosk KPIs
Ensure marketing campaign participation results >90%
Check product quality and respect of recipes
Control hygiene basics and uniform compliance
Establish pro-active sales activities (e.g., 2 tastings per day)
Create and implement sales training programs
Organize internal sales competitions
Conduct retailer business reviews
Represent the Sushi Daily brand at the local level
Visit each franchise partner once a month
Record each visit in GEMBA
Gain the trust of franchisees and ensure their job satisfaction
Coach franchise partners to optimise their business
Conduct bi-annual business reviews with franchise partners
Assure respect of the global contract agreement
Complete thorough sign-off process for new Franchise Partners
Ensure training around store regulation is followed
Carry out monthly store visits
Perform monthly product quality checks
Coach partners on corrective actions
Check marketing campaigns are deployed correctly
Ensure global company standards are followed
Ensure franchise partners complete Compliance and product e-learning modules

What we offer

Sushi Allowance
Wellbeing Allowance
Birthday off
25 days annual leave (with national holidays on top)
Late starts & early finish X6 of each
Health Insurance
Care allowance

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Regional Manager

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