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As a Regional Manager, you’ll play a strategic leadership role, supporting and guiding Area Managers to deliver operational excellence across multiple stores. You’ll be responsible for driving performance, developing leadership capability, and ensuring compliance with brand standards and business objectives. This is a hands-on role requiring strong commercial acumen, people development expertise and the ability to lead change effectively.
Job Responsibility:
Lead and support Area Managers to deliver high standards across all stores
Champion the customer journey and ensure consistent service excellence
Build high-performance teams through coaching, training and succession planning
Deliver strategic business goals and drive performance across key metrics
Use root-cause analysis to identify and prevent recurring issues
Role model expected behaviours and lead by example
Manage performance, absence, and conduct across the region
Enforce company policies, including disciplinary action when required
Support change initiatives and drive continuous improvement
Monitor and deliver against key performance indicators (KPIs)
Requirements:
Experience in a senior role in hospitality or quick service restaurants
Proven track record in developing leadership teams and succession planning
Strong understanding of business operations including financial management, stock control and compliance
Expertise in performance analysis, business strategy and operational compliance
Excellent organisational and prioritisation skills
Strong communication and stakeholder management abilities
Hands-on leadership style with the ability to motivate and inspire teams
Able to work at pace and adapt to changing demands
Regular travel across the region
Periods of standing, lifting and carrying items
Working in both warm and cold environments
Regular weekend and evening work
What we offer:
Performance related bonus
28 days paid holiday per year (includes BH, pro rata for part time)