Regional Manager

• Lead, coach, and develop Store Managers to achieve sales, margin, labor, and EBITDA targets across the region
• Translate company goals into clear, measurable store action plans with regular follow-ups
• Review P&L statements, identify performance gaps, and implement corrective strategies
• Drive consistency in execution of operational, merchandising, and customer experience standards
• Ensure compliance with safety, loss prevention, and company policies at all locations
• Recruit, train, and mentor high-performing Store Managers and future leaders
• Conduct regular store visits to observe, coach, and reinforce performance expectations
• Partner with HR and leadership on performance evaluations, succession planning, and development paths
• Build an engaged, motivated, and high-accountability store leadership culture aligned with HHC values
• Champion HHC’s customer service commitment by ensuring every store delivers an exceptional customer experience
• Lead by example in reinforcing hospitality, problem-solving, and product knowledge expectations
• Represent HHC in community and local events as a regional ambassador
• Audit store standards, inventory accuracy, visual presentation, and backroom processes
• Identify and share best practices across the region to promote operational excellence
• Lead rollouts of new systems, processes, or initiatives (e.g., ADP Workforce Now, Deputy scheduling, HR Smartsheet forms, etc.)
• Support integration of technology, training, and process enhancements
• Manage regional budgets, expenses, and payroll allocations
• Analyze and present region-level KPIs (Sales, Margin, Labor %, Shrink, EBITDA, Customer Count, etc.) in monthly business reviews
• Partner with Finance and HR to align labor planning, merit reviews, and staffing costs
• Work closely with Operations, HR, Merchandising, Marketing, and Supply Chain teams to ensure alignment on company initiatives
• Serve as the bridge between store teams and corporate leadership to communicate needs, challenges, and opportunities
• Drive regional accountability and follow-through on strategic priorities

• Bachelor’s degree in Business, Retail Management, or related field (preferred)
• 7+ years of multi-unit retail management experience
• hardware or home improvement background preferred
• Proven record of achieving operational and financial results across multiple locations
• Strong leadership, coaching, and conflict-resolution skills
• Excellent financial and analytical abilities, including P&L management and forecasting
• Strong organizational and time-management skills
• thrives in a field-based, travel-heavy environment
• Proficiency with Microsoft 365, ADP, and POS/inventory management systems
• Valid driver’s license and ability to travel extensively within and across regions as required

hardware or home improvement background

• Competitive base salary + annual performance bonus
• Vehicle stipend / mileage reimbursement
• Company laptop and mobile allowance
• Comprehensive medical, dental, and vision coverage
• 401(k) plan with company match
• PTO front-loaded annually (based on policy)
• Employee merchandise discount