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The aim of a Regional Manager position is to act as the link between the KellyDeli back office, retail partners and our points of sales. This position is responsible for managing and developing a portfolio of points of sales to ensure operational excellence throughout their network. Reporting to the Head of Regional Manager’s, you will be targeted on driving like-for-like sales performance as well as building consistently strong relationships with both franchise partners and retail stores that we operate within. Using internal tools and resources, you should have an acute business acumen when it comes to analysing stats and figures, identifying weak areas and sensing the opportunity for growth and improvement within your allocated region.
Job Responsibility:
Guarantee performance delivery of individual points of sale
Coach and support franchise partners
Implement company policy, quality standards, marketing initiatives, and regulatory/legal procedures
Ensure clear communication between head office and sales outlets
Ensure customer satisfaction
Be key contact for retailer
Responsible for contract renewal
Be source of information on retail concepts and competitors
Be brand ambassador
Drive sales revenues by managing KPIs
Establish pro-active sales activities
Organise internal sales competitions
Ensure franchise partners complete training
Conduct retailer business reviews
Visit franchise partners monthly
Record visits
Gain trust of franchisees
Coach franchise partners
Assure contract compliance
Complete sign-off for new partners
Ensure training is followed
Create operational documentation
Implement action plans from surveys
Conduct business reviews with franchise partner
Requirements:
Act as link between KellyDeli back office, retail partners, and points of sales
Manage and develop portfolio of points of sales
Drive like-for-like sales performance
Build strong relationships with franchise partners and retail stores
Analyze stats and figures to identify weak areas and growth opportunities
Guarantee performance delivery of individual points of sale
Coach and support franchise partners to operate cost-efficiently and deliver maximum profitability
Implement company policy, quality standards, marketing initiatives, and regulatory/legal procedures
Ensure clear communication between head office and sales outlets
Ensure customer satisfaction
Be key contact for retailer at local/regional level
Responsible for renewal of existing contracts with retailer
Be source of information on new retail concepts and competitors
Be brand ambassador for KellyDeli
Drive sales revenues by managing kiosk KPIs
Establish pro-active sales activities
Organise internal sales competitions
Ensure franchise partners complete training on e-learning platform
Conduct retailer business reviews
Visit each franchise partner once a month
Record visits in GEMBA
Gain trust of franchisees
Coach franchise partners on business optimization
Assure respect of global contract agreement
Complete thorough sign-off process for new Franchise Partners
Ensure training on store regulations is followed
Create documentation on processes and kiosk operations
Implement actions from Partner Survey Action Plans and CEO Partner Listening sessions