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The Sofa Delivery Company Logo The Sofa Delivery Company · Logistics

Regional Manager

United Kingdom, Farnborough 60000.00 GBP / Year · Job Posted June 15, 2026
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Job Description

As a Regional Manager you will be leading our Customer Delivery Centres and its outbases to success. You will be managing the operational standards for your sites, ensuring their safe and efficient running. With a team of approximately 250 colleagues delivering an estimated £250m worth of customer deliveries, from a minimum of 2 different retail brands (DFS and Sofology), whilst ensuring we achieve our commitments in line with agreed SLAs to ensure optimum revenue performance.

Job Responsibility

  • Strategic Regional Leadership: Provide inspirational leadership to 250 colleagues, driving engagement, championing diversity, and fostering high-performance teams
  • Massive Scale Accountability: Oversee approximately £250m worth of customer deliveries across our brands, DFS and Sofology, collaborating with the Operations Director on key strategic initiatives
  • Customer-Centric Excellence: Cultivate a culture that puts the customer at the heart of all operations, relentlessly pursuing continuous improvement and robust complaint resolution
  • SLA & Performance Ownership: Ensure the region consistently meets and exceeds all customer metrics and SLAs (including NPS and CPO) through strong cross-functional collaboration
  • Financial & Budgetary Control: Manage an annual budget of £6m–£8m, driving effective cost management across overtime, agency staff, and external contractor spend
  • Talent Development & Coaching: Support, coach, and motivate CDC and Warehouse Managers to embed high standards of leadership across the region
  • Rigorous Health & Safety: Hold ultimate accountability for the health, safety, and welfare of all regional colleagues, continuously striving for a zero-harm workplace
  • Regulatory Compliance: Partner closely with Fleet Services to ensure 100% compliance with all vehicle and transport regulations
  • Cross-Functional Synergy: Build trusted relationships with retail, buying, merchandising, finance, and audit functions to support overarching business objectives
  • Status Quo Challenger: Act as a change agent, comfortably challenging the leadership team with innovative ways of working to boost service and efficiency

Requirements

  • You have a background in logistics
  • Proven experience of extensive people leadership
  • Excellent people skills and able to communicate professionally al all levels
  • Great analytical skills
  • Ability to influence colleagues at all levels
  • Ability to deliver results through the effective leadership of your people
  • Thorough understanding of driving and working time regulations
  • Proven experience of delivering successful change management & performance improvement programmes
  • Self-motivated and highly resilient
  • Strong financial and commercial acumen

What we offer

  • A competitive salary and a quarterly bonus based on delivering outstanding customer service to our customers
  • 30% colleague + 15% friends & family discount across the Group
  • Access to a wide range of perks, including amazing retailer and days out discounts
  • We offer colleagues a wide range of wellbeing support and services to help maintain a happy and healthy mind, body and life
  • Free, on-site, physio sessions
  • Company Pension Scheme
  • Group Sharesave Scheme
  • Life Assurance & Company Sick Pay
  • Enhanced maternity, paternity and adoption leave
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