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The aim of a Regional Manager position is to act as the link between the KellyDeli back office, retail partners and our points of sales. This position is responsible for managing and developing a portfolio of points of sales to ensure operational excellence throughout their network. Reporting to the Head of Regional Manager’s, you will be targeted on driving like-for-like sales performance as well as building consistently strong relationships with both franchise partners and retail stores that we operate within. Using internal tools and resources, you should have an acute business acumen when it comes to analysing stats and figures, identifying weak areas and sensing the opportunity for growth and improvement within your allocated region.
Job Responsibility:
Guarantee performance delivery of individual points of sale
Coach and support franchise partners
Implement company policy, quality standards, marketing initiatives, and legal procedures
Ensure clear communication between head office and sales outlets
Ensure customer satisfaction
Be the key contact for the retailer
Be responsible for contract renewal
Be a source of information on retail concepts and competitors
Be a brand ambassador
Drive sales revenues by managing kiosk KPIs
Establish pro-active sales activities
Organise internal sales competitions
Ensure franchise partners complete training
Conduct retailer business reviews
Visit franchise partners monthly
Record visits in GEMBA
Gain the trust of franchisees
Coach franchise partners
Assure contract compliance
Facilitate introductions of new partners
Complete sign-off for new partners
Ensure training compliance
Create operational documentation
Implement action plans from surveys and listening sessions
Conduct business reviews with franchise partners
Requirements:
Act as the link between KellyDeli back office, retail partners, and points of sales
Manage and develop a portfolio of points of sales
Drive like-for-like sales performance
Build strong relationships with franchise partners and retail stores
Analyze stats and figures to identify weak areas and opportunities
Guarantee performance delivery of individual points of sale
Coach and support franchise partners to operate cost-efficiently and maximize profitability
Implement company policy, quality standards, marketing initiatives, and legal procedures
Ensure clear communication between head office and sales outlets
Ensure customer satisfaction
Be the key contact for the retailer
Be responsible for the renewal of existing contracts
Be a source of information on new retail concepts and competitors
Be a brand ambassador
Drive sales revenues by managing kiosk KPIs (L4L performance, range analysis, waste management, product availability, production plan compliance, average transactional value, marketing campaign participation, product quality, recipe compliance, hygiene)