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Mothers Against Drunk Driving Logo Mothers Against Drunk Driving · Customer Service

Regional Manager Victim Services

United States, Chicago Employment contract 65500.00 USD / Year · Job Posted June 10, 2026
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Job Description

Manage the implementation of victim services programming across the state or within a specified service area. Recruit, train, develop and manage assigned victim services employees and volunteers. Conducts ongoing community needs assessments to determine best resource allocation and service delivery. May author, manage and monitor grant proposals and active grants. Provide services to victims as determined by community needs assessment, covering areas where there are gaps in service.

Job Responsibility

  • Manage the implementation of victim services programming across the state or within a specified service area
  • Recruit, train, develop and manage assigned victim services employees and volunteers
  • Conduct ongoing community needs assessments to determine best resource allocation and service delivery
  • May author, manage and monitor grant proposals and active grants
  • Provide services to victims as determined by community needs assessment, covering areas where there are gaps in service
  • Provide supervision, technical assistance, mentoring and training to both paid victim services employees and victim services volunteers
  • Review victim services staff and volunteer level of service and performance, taking appropriate steps to facilitate corrections or changes
  • May author, manage and/or monitor VOCA grant proposals and active grants including reporting to the MADD Mission Support Center
  • Ensure that appropriate victim assistance programs are in place
  • monitor and report on the effectiveness of the programs
  • Support regional fundraising and development efforts through donor stewardship, sponsorship outreach, community engagement, and relationship-building initiatives
  • Plan, coordinate, and assist in the execution of regional fundraising events and community outreach activities
  • Serve as a regional representative of the organization by building and maintaining meaningful relationships with donors, community partners, volunteers, and stakeholders
  • Identify and coordinate contacts with state resources available to victims
  • Conduct ongoing community needs assessments, analyzing the needs of victims within service areas
  • Provide effective and efficient service to victims in areas not serviced by existing victim services programming
  • Maintain accurate case records, statistical information, and grant reports for each victim case according to MADD and grant standards and guidelines

Requirements

  • Bachelor's degree in a human services field of study (i.e., social work, psychology, sociology, criminal justice) with a minimum of five years of experience in victim advocacy (specifically case management) and/or grief support work (specifically bereaved individuals due to death)
  • OR equivalent experience that includes a minimum of 5-6 of experience in victim advocacy (specifically case management) and/or grief support work (specifically bereaved individuals due to death)
  • Three years of experience as a MADD Lead Victim Services Specialist or with another organization working specifically with crime victims
  • Prior personnel management and/or leadership is required
  • Transportation to court attendance is required along with a flexible schedule
  • Ability to travel throughout the assigned state or specified service area
  • Strong organizational skills, be detail oriented with the ability to prioritize, manage multiple projects, and execute in a high-volume environment
  • Excellent communication skills with the ability to develop and convey thoughts clearly, logically, and concisely both orally and in writing, using appropriate grammar and command of the English language
  • Ability to work both independently and with others to resolve issues and maintain composure and professionalism in an environment of changing and/or multiple priorities
  • Must be able to work on a timetable, meet deadlines, follow instructions, and accept direction on given assignments
  • Strong work ethic with the ability to maintain a high activity level
  • Must have exceptional internal and external customer service orientation
  • Must have demonstrated computer skills including Microsoft Excel, Word and Outlook and be familiar with entering data into on-line systems
  • Should also have basic record keeping and math skills
  • Must have working knowledge of company policies and procedures
  • Ability to maintain social, ethical, and organizational standards in job related activities, at work and in the community
  • Ability to maintain workplace confidentiality and take ownership/accountability for own actions and aspects of the job

What we offer

  • Health
  • Dental
  • Vision
  • Retirement 403(b) + employer matching
  • 4 weeks accrued vacation
  • 12 Paid Holidays per calendar year
  • Up to 3 Floating Holidays per calendar year
  • Paid Sick Time
  • Modified Tuition Reimbursement
  • Maternity/Paternity Leave
  • Basic Life, AD&D, Short-Term and Long-Term Disability Insurance covered by Employer
  • FSA
  • HRA
  • Employee Assistance Program
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