Regional Manager - South England & South Wales Job at The Felix Project

Job Description

Deliver consistency and quality in service across a specified region, in collaboration with regional peers, through a sound understanding of the challenges and differences across your region, from charity density, store format, to local landscapes, working with the team to find solutions to enable them to deliver the FSGo service to an excellent standard.

Job Responsibility

Maximise the value of surplus food redistributed from FareShare Go food partners to their local communities
Support charities to access and collect as much surplus food and non-food community support as possible from FareShare Go and Felix food partners through excellent customer service, area development and food safety assurance
Support food partners to maximise the volumes of surplus food and non-food community support they provide to local communities through professional account management of food partner outlets
Senior level account management of regional food partner contacts, key charity accounts and local third sector networks
Through collaboration, support other delivery and customer-teams, as well as key internal stakeholders including Public Affairs, Corporate Volunteering, Marketing and Regional Centres
Achievement of agreed regional and individual KPIs (annual food safety checks, reviews, charity coverage, partner liaison and account management visits)
Recruitment, training and induction of new team members, ensuring full knowledge of processes and adherence to standards, accuracy and completeness of records of charity and food partner interactions
Resource management of team capacity and skills to ensure regional service delivery is maintained to the highest possible levels at all times

Requirements

We can only employ applicants who currently have the right to work in the UK
As part of our safer recruitment policy, we do ask questions regarding unspent criminal records
Demonstrable experience of team and performance management in a customer-facing environment
Ability to collect and analyse data to inform decision making and the development of ways of working
Excellent stakeholder management and relationship-building skills
High standards of written and verbal communication to a variety of audiences and learning styles
Good knowledge of IT systems including Microsoft Office and experience using CRMs or internal client management software

What we offer

28 days annual leave per annum (+ bank holidays) plus up to 2 days additional leave for length of service
Enhanced Maternity and Paternity leave
Birthday day off
Access to discounts for a wide range of discounts on everyday spends
Training and development opportunities
Employee assistance programme including 24 Hour GP helpline
Cycle to Work Scheme
Opportunity for free meals whilst working at our depots
After work activities such as Felix's softball team, running club and cycling club

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Regional Manager - South England & South Wales

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