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Regional Manager, Operations

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Sollis Health

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Location:
United States , Beverly Hills

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

135000.00 - 155000.00 USD / Year
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Job Description:

As a Regional Manager of Operations in Southern California at Sollis Health, you will provide strategic and tactical leadership for our concierge emergency and urgent care clinics within your region reporting directly to the VP, Operations.

Job Responsibility:

  • Provide strategic and tactical leadership for concierge emergency and urgent care clinics
  • Oversight of the leadership team, front desk coordinators, radiology team, lab team and clinical support team
  • Provide a safe and compassionate experience for members and families
  • Provide a supportive and productive environment for Providers and team members
  • Work on process improvement opportunities, strategic planning and clinical integration opportunities
  • Provide support and guidance to Supervisors, clinical staff and senior leadership regarding operations and patient care delivery
  • Oversee region’s medical centers and house call operations
  • Develop and execute short and long term strategic operating plans and KPIs
  • Oversee all facility management ensuring cleanliness and adherence to OSHA protocols
  • Partner with Regional Medical Director to improve processes
  • Proactively review, analyze, and address gaps in service excellence, policies, and/or procedures
  • Manage internal operating protocols and communicate updates
  • Ensure teams and clinics are compliant with mandatories, licenses and certifications
  • Analyze and ensure efficient workflows, developing and implementing improvements
  • Develop and refine staffing models for current and future centers
  • Ensure scheduling is conducted efficiently
  • Ensure bi-weekly payroll is completed on time
  • Assist in the development of quality improvement programs
  • Enhance the patient experience and ensure high-quality delivery of care
  • Ensure patient records are kept secure and HIPAA compliant
  • Monitor the annual operating budget
  • Monitor regional membership renewal rates
  • Create, enhance and regularly update metrics dashboards
  • Partner with VP of Operations and People team for recruitment, staff development, employee relations and performance management
  • Partner with Expansion team on opening new centers
  • Partner with Commercial team to develop strategic growth opportunities

Requirements:

  • Bachelor's degree required
  • MBA, MHA or related strongly preferred
  • 8+ years of experience in physician practices, urgent care centers or hospital service lines
  • Minimum of 5 years of progressive healthcare leadership experience
  • Previous track record of high levels of patient and employee satisfaction
  • Working knowledge of EHRs and CRMs required
  • Ability to communicate and work effectively with all levels of management, physicians, clinicians, support staff and customers
  • Excellent oral/written communication skills are essential
  • Must possess a strong process improvement and financial management expertise
  • In-depth knowledge of the healthcare industry and practice management
  • The ability to work efficiently and autonomously
  • Ability to think out of the box and challenge the status quo

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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