Regional Manager: Operations and Maintenance Job at Vodafone (Bryanston)

Job Description

The Regional Operations Manager is accountable for the end to end operational performance, availability, and cost efficiency of MAST infrastructure within the assigned region. The role ensures optimal vendor output, SLA compliance, contract performance, and asset lifecycle management, delivering value for money, network availability, and risk controlled operations aligned to MAST’s business, customer, and regulatory requirements.

Job Responsibility

Own and drive regional O&M performance for all tower, power, and passive infrastructure assets
Ensure infrastructure availability, reliability, and service continuity in line with customer SLAs and internal KPIs
Lead execution of maintenance strategies, routines, and swap out plans to optimise asset performance and lifecycle costs
Manage all regional maintenance vendors (tower, power, and associated services)
Translate contracts and SLAs into clear operational deliverables and performance targets
Monitor, measure, and enforce vendor compliance against KPIs including TTR, MTTR, MTBF, MTBSI, quality, safety, and cost
Identify contract risks, underperformance, and inefficiencies, and implement corrective or commercial mitigation actions
Review, validate, and reconcile vendor invoices, ensuring accuracy, contractual alignment, and budget compliance
Support contracts spend analysis, cost optimisation initiatives, and value engineering opportunities
Contribute to regional OPEX forecasting, asset replacement budgeting, and business case inputs
Ensure accurate monitoring, measurement, and reporting of network and vendor performance through NOC systems and operational platforms
Provide clear, actionable performance insights to MAST leadership, customers, and vendors
Escalate SLA breaches, systemic risks, and performance trends with evidence based recommendations
Ensure complete, accurate, and up to date asset records across the regional portfolio
Drive proactive infrastructure condition assessments and replacement planning
Ensure data integrity to support decision making, audits, and regulatory requirements
Provide leadership, direction, and support to regional teams and matrix stakeholders
Act as the primary regional operational interface with customers, vendors, and internal functions
Foster a culture of execution excellence, accountability, safety, and continuous improvement

Requirements

Strong experience in operations, vendor, and contract performance management
Commercial acumen with the ability to link operational performance to cost and value outcomes
Strong analytical, negotiation, and stakeholder management skills
Ability to manage complex, geographically distributed infrastructure environments
Minimum 5+ years’ experience in an operational / technical environment (TowerCo, telecoms, utilities, facilities, or similar)
Matric Essential
Relevant Electrical, Mechanical, Facilities, IT, or Engineering Degree / Diploma
Project Management experience

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Regional Manager: Operations and Maintenance

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