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This is a rare opportunity to take genuine ownership of a multi-branch operation and leave a visible mark on one of Australia’s leading equipment hire businesses. Reporting directly to the Executive General Manager of the South Business Unit, you’ll drive performance across a broad branch and maintenance network with the autonomy to set direction and the expectation to be hands-on in delivery. Based in Melbourne and embedded in the South BU leadership team, you’ll shape regional strategy while staying close to the day-to-day: leading from the front, supporting teams on the ground and stepping in where it matters most.
Job Responsibility:
Safety leadership: Set the tone through visible, hands-on leadership. You’ll be present in branches and workshops, reinforcing safe behaviours, lifting engagement and building a culture where safety is owned by everyone
Operational excellence & team engagement: Lead a distributed team — not from behind a desk, but alongside them. You’ll spend time in the field, coaching leaders, unblocking issues and driving performance where it happens. This is a role for someone who rolls up their sleeves and lifts standards in real time
Customer focus: Champion a consistent, high-quality customer experience across every branch. You’ll work closely with teams on the ground to embed service discipline into daily operations and hold the line on standards
Financial & asset performance: Drive branch performance against financial targets while optimising fleet utilisation and maintenance outcomes. You’ll partner closely with teams to identify inefficiencies, improve productivity and deliver strong commercial outcomes
Requirements:
Proven experience leading from the front in operational environments — comfortable being in branches, workshops and with frontline teams
A strong track record of lifting performance through hands-on leadership and team engagement
Experience building and sustaining high-performing safety cultures
A customer-first mindset, with the ability to translate strategy into day-to-day execution
Strong communication and influencing skills across all levels of the business
Authentic, grounded leadership that earns trust and drives accountability
Commercial acumen and the ability to connect operational decisions to financial outcomes
What we offer:
Development and career progression pathways
Access to our employee discounts, benefits and wellbeing program
Purchased additional leave program
Novated leasing and salary sacrifice
12 weeks Paid Parental Leave in addition to government parental leave scheme
Volunteering opportunities through the Coates Foundation