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Regional Manager Italy

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KellyDeli

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Location:
Italy , Milan ▼

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Category:
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Contract Type:
Not provided

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Salary:

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Job Description:

The aim of the Regional Manager position is to act as the link between the KellyDeli back office, our retail partners, and our points of sale. This role is responsible for managing and developing a portfolio of kiosks to ensure operational excellence across the network.

Job Responsibility:

  • Act as the link between the KellyDeli back office, retail partners, and points of sale
  • Manage and develop a portfolio of kiosks to ensure operational excellence
  • Driving like‑for‑like sales performance
  • Building strong and consistent relationships with franchise partners and retail stores
  • Using internal tools to analyse performance, identify weaknesses, and detect opportunities for growth and improvement in your region
  • Guarantee the performance delivery of each point of sale in your region
  • Coach and support franchise partners to operate efficiently and maximise profitability
  • Implement company policies, quality standards, marketing initiatives, and regulatory/legal procedures
  • Ensure smooth communication between head office and sales outlets
  • Make customer satisfaction the priority of all point‑of‑sale actions
  • Act as the key contact for retailers at local and regional levels
  • Manage renewal of existing contracts with retailers
  • Share insights on market trends, new retail concepts, and competitors
  • Actively manage kiosk KPIs
  • Ensure production management techniques are used to grow revenues
  • Deploy proactive sales activities (minimum 2 tastings/day + customer interaction)
  • Support and implement sales training programmes
  • Organise internal sales competitions to boost engagement
  • Ensure franchise partners complete sales, customer experience, and tasting training on the e‑learning platform
  • Share business updates with retail partners (sales, marketing, quality, NPD, initiatives)
  • Conduct 1–2 business reviews per retailer each year
  • Represent Sushi Daily at local level and communicate key updates
  • Work closely with retailers to protect brand consistency
  • Visit each franchise partner once per month
  • Record all visits in GEMBA
  • Gain partner trust and support their professional satisfaction
  • Coach partners on business optimisation during visits
  • Conduct bi‑annual business reviews with follow‑up action plans
  • Ensure compliance with global contract agreements
  • Introduce new partners to retail management effectively
  • Sign‑off new franchise partners to ensure readiness
  • Ensure training on store regulations has been completed
  • Support documentation creation for kiosk operations
  • Implement actions from Partner Survey results & CEO Listening Sessions
  • Conduct monthly store visits
  • Carry out monthly product quality checks (food & packaging)
  • Coach partners on corrective measures where needed
  • Ensure correct deployment of marketing campaigns (target > 90%)
  • Ensure global quality and operational standards are respected
  • Ensure compliance and product/standards training is completed

Requirements:

  • Act as the link between the KellyDeli back office, retail partners, and points of sale
  • Manage and develop a portfolio of kiosks
  • Drive like‑for‑like sales performance
  • Build strong relationships with franchise partners and retail stores
  • Use internal tools to analyse performance, identify weaknesses, and detect opportunities
  • Guarantee the performance delivery of each point of sale
  • Coach and support franchise partners to operate efficiently and maximise profitability
  • Implement company policies, quality standards, marketing initiatives, and regulatory/legal procedures
  • Ensure smooth communication between head office and sales outlets
  • Make customer satisfaction the priority
  • Act as the key contact for retailers
  • Manage renewal of existing contracts with retailers
  • Share insights on market trends, new retail concepts, and competitors
  • Actively manage kiosk KPIs (Like‑for‑Like sales, range/variety analysis, waste management, TOP 20 best‑seller availability, average transaction value, marketing campaign participation, product quality checks, recipe compliance, hygiene standards, uniform & PPE compliance)
  • Ensure production management techniques are used
  • Deploy proactive sales activities (minimum 2 tastings/day + customer interaction)
  • Support and implement sales training programmes
  • Organise internal sales competitions
  • Ensure franchise partners complete training on e‑learning platform
  • Share business updates with retail partners
  • Conduct 1–2 business reviews per retailer each year
  • Represent Sushi Daily at local level
  • Work closely with retailers to protect brand consistency
  • Visit each franchise partner once per month
  • Record all visits in GEMBA
  • Gain partner trust and support their professional satisfaction
  • Coach partners on business optimisation
  • Conduct bi‑annual business reviews with follow‑up action plans
  • Ensure compliance with global contract agreements
  • Introduce new partners to retail management effectively
  • Sign‑off new franchise partners
  • Ensure training on store regulations has been completed
  • Support documentation creation for kiosk operations
  • Implement actions from Partner Survey results & CEO Listening Sessions
  • Conduct monthly store visits
  • Carry out monthly product quality checks
  • Coach partners on corrective measures
  • Ensure correct deployment of marketing campaigns
  • Ensure global quality and operational standards are respected
  • Ensure compliance and product/standards training is completed
What we offer:
  • Sushi Allowance
  • Wellbeing Allowance
  • Birthday Off
  • 25 days annual leave + national holidays
  • 6x Late Starts & Early Finishes
  • Health Insurance
  • Care Allowance

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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