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The Regional Lead, KRYSTEXXA Patient Access is responsible for leading and managing a team of field-based Patient Access Liaison, ensuring the group meets business and personal development objectives. The objectives of the Patient Access team are to listen to patients, interpreting their specific needs and providing friendly, professional and well-informed answers to their logistical questions. The Regional Lead, Patient Access will provide input on the strategic direction of the business. The Regional Lead, Patient Access will coordinate with Area Sales Directors to facilitate appropriate teamwork between the team and their sales partners with regard to joint team objectives, strong communication, and healthcare provider education Amgen By Your Side services.
Job Responsibility:
Lead and manage a team of patient access liaisons
Accountable for the performance, training, and compliance of the team
Develop key performance metrics appropriate to the team’s efforts and company business objectives
Track each team member’s performance against key metrics
Develop each team member individually as needed in order to fulfill the role in each region
Work with Case Managers and AllCare Care Managers to support patient access to medications
Ensure the team has appropriate fundamental and ongoing training and expertise
Identify new patient needs throughout the year and work with cross-functional teams to communicate those needs effectively
Coordinate team participation in national and local patient meetings and events
Coordinate and support patient programs, if applicable, to satisfy current patient educational needs
Develop presentations on the group objectives and performance as needed, at least quarterly
Requirements:
Doctorate degree AND 2 years of Sales/ Account Management OR direct patient care experience
Master's degree AND 4 years of Sales/ Account Management OR direct patient care experience
Bachelor's degree AND 6 years of Sales/Account Management OR direct patient care experience
Nice to have:
Bachelors degree required. MBA or advanced degree in a related field preferred.
10+ years of experience in pharma/biotech experience with a minimum of 5 years in recent orphan experience, preferably with “ultra-rare” patient populations.
5+ years of experienced in managed care, distribution or patient services/reimbursement.
Excellent leadership, project management and problem-solving capabilities.
Extensive knowledge of pharmaceutical reimbursement and managed care landscape, reimbursement processes, and specialty pharmacy operations.
Experience working with multiple projects and managing multiple external vendors
Must have strong planning, project management, communication, and organization skills. Ability to gather feedback and provide clear direction is essential. Flexibility to work in a fluid, fast-paced environment with multiple demands with initiative and independence required.
Proficient in Microsoft Office.
Professional, proactive demeanor.
Strong interpersonal skills.
Excellent written and verbal communication skills.
Requires approximately 50% travel, including some overnight and weekend commitments.
What we offer:
A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models, including remote and hybrid work arrangements, where possible