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The Lead Administrator - IT Ops - Site Services is the point of contact between the IT Department and local site management, ensuring that the IT services and solutions are aligned with site needs and expectations. This role communicates and coordinates with other IT teams and vendors to resolve issues or requests that affect a site.
Job Responsibility:
Identifying, researching and resolving complex technical problems
Site relationship management (IT liaison with local site management)
Front-office printer management
ELT (Executive Leadership Team) support
Team management
Change management
Network projects
IT Onboarding and Asset Management
Creating and managing escalation procedures and ensuring service levels are maintained
Documenting, tracking and monitoring problems to ensure resolution in a timely manner
Validating/ coordinating the work of others on a support team
Suggesting improvements to process
Managing the IT site services for regional USA manufacturing facilities
Managing a Service Technician team who are responsible for: Deskside & walk-up support for PC, Mobile & VDI