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The Global Customer Hubs is the solutions partner of Customer Operations and Customer Development for the E2E “run” operations of Unilever. We partner with these business functions to deliver speed, agility, and efficiency in Promotional Planning & Execution, E2E SC Planning, Order-to-Delivery, Bill-to-Cash, Master Data, and Reports. The Global Customer Hubs team reimagine processes end to end, elevating them into global hubs empowered with technology and run by industry leading partners. We deliver superior customer experience and perceive frictionless operations, while releasing capacity in markets to focus on generating and fulfilling demand, powered by digital and AI. The hubs are a critical enabler for growth by reducing complexity, releasing capacity, and unleashing technology in operations. We aim to become the industry-First E2E Value Network Operation that Drives Superior Customer Experiences to enable Growth. We do this through Digital Technology, Artificial Intelligence, strong partnerships, and Future-Fit People.
Job Responsibility:
Focal point for ensuring processes owned by the hub are run effectively and efficiently across the entirety of the end-to-end operations (Promotional Planning & Execution, E2E SC Planning, Order-to-Delivery, Collections, Master Data, and Reports)
Deliver value through operational excellence
Accountable for ensuring day to day operations is delivered with superior experience by the hub for the market
Drive KPIs/SLAs and evaluate for any additions/ changes with changing business requirements
Accountable for a robust and fully functioning governance model between market, hub, and product/capabilities teams
Accountable for ensuring operations is on its path toward world class level of productivity through continuous improvement
Enable growth through standardization and digital transformation
Drive maximum adoption of technology
Develop the hub into a solutions partner providing decision support through analytics and insights
Lead and actively participate in the global network of hubs
Operate, develop and sustain a high performing team
Requirements:
Bachelor’s degree in supply chain, Engineering, or Business/Management
Minimum 3 years of experience working in Supply Chain management, Order to Cash, or CD Operations
Experience in delivering day to day operations and transformation for one or more of the process streams in scope - Promotional Planning & Execution, E2E SC Planning, Order-to-Delivery, Collections, Master Data
Proven business/financial acumen, prior experience managing a large operational business unit
Experience in driving standardization, digital adoption, and analytics that enable the business to make better decisions, drive growth/efficiency, and gain competitive advantage
Experience in working with and delivering through strategic partners, knows how to leverage the relationship and commercial contract to maximize value for Unilever
Proven experience in complex transformation programs/change management and setting up new capabilities