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This role will provide housing management advice and support to people at Dimensions properties, either where care and support is provided by another support provider or by Dimensions staff directly. The postholder will also be responsible for housing management in properties where Dimensions is managing agent for another Registered Provider or Charity. The postholder will be responsible for monitoring the housing management responsibilities of the support provider in accordance with the management agreement or service level agreement.
Job Responsibility:
Delivering high quality customer services to the people we support
Carrying out scheme visits and collation and evaluation of quarterly and annual monitoring returns
Ensuring that all rent and service charge changes are implemented correctly each year
Ensure compliance with Management Agreements and Service Level Agreements
Requirements:
Experience of housing management in supported housing
Ability to sustain professional relationships and communicate effectively with service users, their families/representatives and external agencies using a wide range of interpersonal and written skills
Able to present concepts or ideas to a range of audiences
A knowledge of welfare benefits particularly Housing Benefits/Universal Credit
What we offer:
Up to 35 days’ annual leave entitlement (including bank holidays)
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