Regional Hospitality Training Manager

Industrious partners with major commercial landlords to deliver best-in-class tenant experience programs, from hospitality operations and amenity management to community activations. As a Regional Hospitality Training Manager, you’ll be on the front lines bringing our hospitality standards to life across our managed buildings. This is a hands-on, in-person role focused on training, coaching, and developing our customer-facing field teams. You’ll deliver in-person training programs for on-site teams (including third-party service providers), ensuring that every person who greets a guest or operates an amenity space understands what “Industrious hospitality” looks like in action. You’ll reinforce great service by providing real-time coaching, delivering feedback, conducting audits, and celebrating moments of excellence. Your work will directly shape the customer experience across thousands of daily touchpoints — helping every team member take pride in delivering warm, thoughtful, and consistent service.