Regional Hospitality Training Manager Jobs

Industrious

Location:
United States, New York City

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

85000.00 - 100000.00 USD / Year

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Job Description:

Industrious partners with major commercial landlords to deliver best-in-class tenant experience programs, from hospitality operations and amenity management to community activations. As a Regional Hospitality Training Manager, you’ll be on the front lines bringing our hospitality standards to life across our managed buildings. This is a hands-on, in-person role focused on training, coaching, and developing our customer-facing field teams. You’ll deliver in-person training programs for on-site teams (including third-party service providers), ensuring that every person who greets a guest or operates an amenity space understands what “Industrious hospitality” looks like in action. You’ll reinforce great service by providing real-time coaching, delivering feedback, conducting audits, and celebrating moments of excellence. Your work will directly shape the customer experience across thousands of daily touchpoints — helping every team member take pride in delivering warm, thoughtful, and consistent service.

Job Responsibility:

Facilitate dynamic, in-person hospitality training sessions that primarily consist of staged scenarios that give employees interactive opportunities to hone their customer service skills (i.e., role playing)
Provide logistical support to ensure they are clearly communicated, well attended, and properly executed
Act as a player-coach, providing real-time, one-on-one feedback and mentoring to address skill and performance gaps
Conduct routine audits to ensure hospitality standards are implemented consistently, and take action to retrain and uplevel teams when reviews fall below established parameters
Collect and synthesize learner feedback, and use results to provide input into the design & iteration of additional training content
Help design & execute in-person service campaigns that incentivize and reward building teams for delivering great hospitality
Act as a cultural ambassador for all of our managed buildings, ensuring that teams are inspired, cared for and motivated to create amazing experiences for our customers

Requirements:

3–5 years of experience delivering in-person training in a high-touch, service-centric environment (hospitality, retail, etc.)
Emphasis on employee recognition as a key component for stickiness and retention
Fluent in working with learners from diverse backgrounds and all experience levels – but especially entry-level, customer-facing employees
Exude a passion for hospitality, customer experience, and creating memorable workplace experiences
Excel at building strong authentic relationships and using them to create buy-in and deliver measurable results
Demonstrate an ability to motivate teams across all performance levels using a variety of strategies

What we offer:

Up to 10% of base salary in performance-related bonus pay
Heavily subsidized healthcare plans
Generous paid time off
Long-term incentive program
Wellness programs
Professional development grants
401k plan

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Regional Hospitality Training Manager