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Regional Head of Sales Operations

Aramex

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Job Description:

The Regional Head of Sales Operations is a strategic leadership role responsible for driving commercial performance, sales effectiveness, and customer-centric transformation across the region. This role ensures alignment with global commercial strategies while tailoring execution to regional market dynamics. It leads to cross-functional initiatives to optimize pricing, CRM adoption, sales enablement, and performance analytics, ultimately enhancing revenue growth, profitability, and customer satisfaction.

Job Responsibility:

  • Lead the regional execution of global commercial excellence strategy, ensuring alignment with corporate objectives and market realities
  • Develop and implement regional commercial frameworks, including pricing models, go-to-market strategies, and customer segmentation
  • Act as a strategic advisor to regional leadership on commercial performance, market trends, and growth opportunities
  • Champion Salesforce.com adoption and optimization across the region, ensuring data integrity, user engagement, and actionable insights
  • Design and deploy sales enablement programs, including training, playbooks, and performance coaching
  • Drive pipeline discipline, forecasting accuracy, and opportunity management through CRM analytics and dashboards
  • Establish and monitor KPIs for sales productivity, customer acquisition, retention, and revenue growth
  • Lead commercial performance reviews, identifying gaps and driving corrective actions
  • Leverage data visualization tools (Power BI, Tableau) to deliver executive-level insights and strategic recommendations
  • Collaborate with pricing, finance, and BD teams to develop competitive pricing strategies that maximize EBIT
  • Oversee regional RFQ processes, ensuring commercial proposals align with customer needs and company profitability targets
  • Conduct periodic pricing reviews and lead negotiations for strategic accounts
  • Serve as the regional liaison between global commercial excellence and local teams, ensuring consistent execution and feedback loops
  • Partner with HR, Finance, and Operations to drive commercial capability building and process optimization
  • Lead change management initiatives to embed a culture of commercial excellence and continuous improvement

Requirements:

  • Bachelor’s degree in Business, Engineering, Economics, or related field
  • MBA preferred
  • 15+ years in Sales Operations, or Strategic Planning within logistics, freight forwarding, or supply chain industries
  • Advanced proficiency in Salesforce.com and CRM governance
  • Strong command of Excel, PowerPoint, and data visualization tools (Power BI, Tableau)
  • Experience in pricing strategy, incentive planning, and commercial analytics
  • Strategic thinker with strong execution capabilities
  • Influential communicator with stakeholder management skills across matrix organizations
  • Analytical mindset with a focus on customer-centricity and operational efficiency

Additional Information:

Job Posted:
December 19, 2025

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