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We are seeking an experienced and dynamic Regional Head of Property Management to lead our property management teams. The ideal candidate will bring strong leadership, deep knowledge of housing law and compliance, and a proven ability to drive team performance. This is a strategic and hands-on role, requiring excellent client management and a passion for fostering a high-performing, positive work culture.
Job Responsibility:
Retain and grow the OME
Lead the team and implement proactive management strategies to improve customer satisfaction and enhance landlord and tenant retention
Regularly review customer feedback/complaints to identify areas for improvement and implement strategies to address concerns
Provide strategic leadership and operational oversight to ensure the team is meeting and exceeding key performance metrics
Manage the Compliance & HMO/Licensing Team Leaders
Ensure the business is complaint with all compliance & HMO legislation in order to protect the business from associated penalties of non-compliance
Spearhead recruitment efforts to attract high-calibre candidates, with a focus on employing experienced hires who bring valuable expertise in property management and compliance
Ensure all team members have a deep understanding of HMO, licensing legislation, housing law and associated penalties
Maintain up-to-date knowledge of regulatory changes and integrate this into the team’s day-to-day operations
Take ownership of final responses to The Property Ombudsman (TPO) complaints
Ensure that the Heads of Property Management are meeting their objectives and responsibilities, offering the necessary support to drive success
Requirements:
Extensive leadership experience in property management
In-depth knowledge of law, compliance, and relevant legislation
Proven track record of managing and developing high-performing teams
Strong management and communication skills
Excellent problem-solving abilities and a proactive mindset
ARLA Propertymark qualification (or equivalent) is essential
Strong organisational and time-management skills
What we offer:
Health & Wellbeing – Access to our smart spending app with discounts at 900+ retailers, wellbeing resources, free counselling, and a Virtual GP service
Learning & Development – We’ll support your professional growth with funded qualifications and over 90 in house training programmes
Holidays & Enhanced Leave – Up to 28 days’ holiday plus bank holidays, and enhanced family friendly leave (Neonatal, maternity, paternity, adoption & IVF)
Lifestyle Perks – Cycle2Work scheme, Smart Tech scheme for the latest gadgets, and celebrations for long service
Security & Support – Life assurance cover to protect your loved ones