Regional Head – Client Services and Operations Job at 360 Resourcing Solutions (Bristol)

Director for APAC and EMEA Head of Middle Office and Fund Accounting Shared Services

This Director-level role leads the EMEA and APAC Middle Office and Fund Accounti...

Location

Poland , Warsaw

Salary:

510000.00 PLN / Year

Citi

Expiration Date

Until further notice

Requirements

10+ years of progressive experience in a senior Middle Office or Investment Operations role
10+ years of people management experience, including leading manager-of-manager teams or similarly sized large teams
Proven stakeholder management skills with a demonstrated ability to build and nurture long-term relationships
Deep knowledge of pre-NAV functions and the essential inputs for publishing IBOR and ABOR records for complex assets
Demonstrated track record of implementing process standardization and efficiency initiatives
Possess a continuous improvement and transformation mindset, utilizing data-driven insights to identify opportunities and develop innovative solutions
Extensive experience working on complex projects, leveraging agile methodologies and rapid development to deliver quick-to-market, client-focused solutions that achieve quantifiable commercial and operational objectives
Excellent communication skills (oral & written) and demonstrated executive presence
Proven experience in direct, senior-level client and vendor engagement
Bachelor's/University degree required

Job Responsibility

Provide functional leadership for global Transaction Control, Corporate Action, and Product Reference Data teams
Deliver day-to-day leadership across APAC and EMEA regions, ensuring timely and accurate data provision to Middle Office and Fund Accounting teams for IBOR and ABOR NAV generation
Serve as a primary escalation point for the operations team, ensuring transparent and consistent communication across all operational groups
Monitor service level standards and provide senior management with comprehensive compliance reporting
Maintain an environment where processes and controls are rigorously monitored, and potential risks are escalated promptly
Drive productivity and scale across teams, developing and leading strategic plans, and securing necessary budgetary and resourcing support
Collaborate with implementation teams to ensure smooth client onboarding and seamless integration into fully automated, scalable operating models
Partner with Product, Technology, and Change teams to define and execute the roadmap for platform investment initiatives
Coordinate, execute, and report on initiatives designed to understand cost drivers and evaluate client profitability
Engage with Operations partners in Enterprise Reference Data teams to develop an end-to-end global target state operating model that maximizes efficiency, ensures resilience, and aligns with downstream NAV producing teams

What we offer

Employer paid Defined Contribution Pension Plan contribution of 6% of employee's pensionable earnings (PPE Program)
Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
Employee Assistance Program financed by Employer
Paid Parental Leave Program (maternity and paternity leave
statutory and 2 weeks additional paid paternity leave)
Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
Additional benefits from Company's Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
Additional day off for volunteering
Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform

Fulltime

Investor Services Technology, Regional Head, Asia

The Applications Development Senior Group Manager is a senior management level p...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

15+ years of relevant experience
8-10+ years of managerial experience
PMP Certification, MBA, Specific to business Licenses and other
Experience with financial products
Working knowledge of the industry and competitors’ products and services
Advanced knowledge of strategic direction of the function within relevant part of the business
Proficient computer skills with a focus on Microsoft Office applications
Demonstrated leadership, management, and development skills
Bachelor’s degree/University degree or equivalent experience
Master’s degree preferred

Job Responsibility

Manage/develop multiple teams of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions) as well as ensure team adheres to best practices and process
Develop vision for team around roles and responsibilities, and structure team to ensure greatest impact, efficient use of resource, and alignment to business structures
Prepare and present regular team/project reviews to senior management and business leaders
Drive the design and development of system architecture, work with end-users of the systems, and enhance the quality of deliverables
Ensure staff follows Citi documented policy and procedures as well as maintain desktop procedures and supporting documentation for filings on a current basis and in comprehensive manner
Monitor and manage approach/end results, budgeting, planning, policy formation, and contribute to future strategy of the area(s)
Ensure change is managed with appropriate controls, documentation, and approvals including implementation of new and revised regulatory reporting requirements
Research and resolve issues, provide recommendations, and escalate to senior management as needed
Manage and maintain all disaster recovery plans, oversee appropriate testing, and provide permit-to-operate for new applications
Lead and deliver local staff forums, present global, regional, and location news and updates to engage team in the progress of organization

Fulltime

Regional Operations Director - North and Scotland

Regional Operations Director - North & Scotland. Lead the operational performan...

Location

United Kingdom , Manchester

Salary:

Not provided

14forty

Expiration Date

Until further notice

Requirements

Significant senior leadership experience within complex, high-profile hospitality, events, catering, retail or venue environments, ideally across Stadia
Proven track record of shaping and delivering long-term strategic vision alongside commercial growth, transformation and operational excellence
Experience operating at executive and board level, presenting strategic recommendations, business cases and performance insights to senior stakeholders and clients
Demonstrated success leading change programmes, innovation initiatives and growth strategies that deliver sustainable commercial and guest experience outcomes
Strong background working within matrixed organisations, collaborating across commercial, operational and functional teams to deliver shared objectives
Experience managing senior stakeholder relationships in demanding, high-visibility environments, acting as a trusted advisor rather than solely a delivery lead
Highly developed strategic thinking and analytical capability
Strong commercial and financial acumen
Confident using data, performance metrics and customer insight to drive decision making
Deep understanding of guest experience design, premium hospitality, retail and event operations within a modern venue context

Job Responsibility

Set and deliver a clear long term strategy for catering and hospitality across conferences, exhibitions, premium and retail operations
Lead venue wide strategic planning, ensuring alignment with client ambition, Levy priorities and sustainability commitments
Act as a trusted strategic partner to the Client, contributing to broader venue and campus wide discussions beyond catering delivery
Use market insight, customer data and competitor analysis to keep the venue ahead of industry trends
Present strategic recommendations and investment cases to senior stakeholders
Design and execute growth strategies to increase revenue, spend per head and commercial returns across all hospitality formats
Identify and develop new commercial opportunities including partnerships, experiential concepts and innovation initiatives
Lead strategic pricing, revenue optimisation and margin improvement programmes
Collaborate with Sales, Marketing, Culinary, E15 Insights, Projects and Commercial teams
Provide senior oversight and assurance of operational readiness, quality and consistency across all events

Fulltime

Regional Operations Director - North and Scotland

Regional Operations Director - North & Scotland. Levy is the vibrant and exciti...

Location

United Kingdom , Sheffield

Salary:

Not provided

14forty

Expiration Date

Until further notice

Requirements

Significant senior leadership experience within complex, high-profile hospitality, events, catering, retail or venue environments, ideally across Stadia
Proven track record of shaping and delivering long-term strategic vision alongside commercial growth, transformation and operational excellence
Experience operating at executive and board level, presenting strategic recommendations, business cases and performance insights to senior stakeholders and clients
Demonstrated success leading change programmes, innovation initiatives and growth strategies that deliver sustainable commercial and guest experience outcomes
Strong background working within matrixed organisations, collaborating across commercial, operational and functional teams to deliver shared objectives
Experience managing senior stakeholder relationships in demanding, high-visibility environments, acting as a trusted advisor rather than solely a delivery lead
Highly developed strategic thinking and analytical capability
Strong commercial and financial acumen
Confident using data, performance metrics and customer insight to drive decision making
Deep understanding of guest experience design, premium hospitality, retail and event operations within a modern venue context

Job Responsibility

Set and deliver a clear long term strategy for catering and hospitality across conferences, exhibitions, premium and retail operations
Lead venue wide strategic planning, ensuring alignment with client ambition, Levy priorities and sustainability commitments
Act as a trusted strategic partner to the Client, contributing to broader venue and campus wide discussions beyond catering delivery
Use market insight, customer data and competitor analysis to keep the venue ahead of industry trends
Present strategic recommendations and investment cases to senior stakeholders
Design and execute growth strategies to increase revenue, spend per head and commercial returns across all hospitality formats
Identify and develop new commercial opportunities including partnerships, experiential concepts and innovation initiatives
Lead strategic pricing, revenue optimisation and margin improvement programmes
Collaborate with Sales, Marketing, Culinary, E15 Insights, Projects and Commercial teams
Provide senior oversight and assurance of operational readiness, quality and consistency across all events

Fulltime

Regional Operations Director - North and Scotland

As Operations Director for the North & Scotland, you will lead the operational p...

Location

United Kingdom , Liverpool

Salary:

Not provided

14forty

Expiration Date

Until further notice

Requirements

Significant senior leadership experience within complex, high-profile hospitality, events, catering, retail or venue environments, ideally across Stadia
Proven track record of shaping and delivering long-term strategic vision alongside commercial growth, transformation and operational excellence
Experience operating at executive and board level, presenting strategic recommendations, business cases and performance insights to senior stakeholders and clients
Demonstrated success leading change programmes, innovation initiatives and growth strategies that deliver sustainable commercial and guest experience outcomes
Strong background working within matrixed organisations, collaborating across commercial, operational and functional teams to deliver shared objectives
Experience managing senior stakeholder relationships in demanding, high-visibility environments, acting as a trusted advisor rather than solely a delivery lead
Highly developed strategic thinking and analytical capability, with the ability to translate insight, data and market intelligence into clear, executable plans
Strong commercial and financial acumen, including experience building investment cases, pricing strategies, revenue optimisation models and margin improvement plans
Confident using data, performance metrics and customer insight to drive decision making, performance improvement and growth
Deep understanding of guest experience design, premium hospitality, retail and event operations within a modern venue context

Job Responsibility

Set and deliver a clear long term strategy for catering and hospitality across conferences, exhibitions, premium and retail operations
Lead venue wide strategic planning, ensuring alignment with client ambition, Levy priorities and sustainability commitments
Act as a trusted strategic partner to the Client, contributing to broader venue and campus wide discussions beyond catering delivery
Use market insight, customer data and competitor analysis to keep the venue ahead of industry trends
Present strategic recommendations and investment cases to senior stakeholders, supported by robust commercial and performance data
Design and execute growth strategies to increase revenue, spend per head and commercial returns across all hospitality formats
Identify and develop new commercial opportunities including partnerships, experiential concepts and innovation initiatives
Lead strategic pricing, revenue optimisation and margin improvement programmes
Collaborate with Sales, Marketing, Culinary, E15 Insights, Projects and Commercial teams to deliver compelling go-to-market propositions
Position the venue as a benchmark venue within the UK events and hospitality market through differentiated commercial strategies

Fulltime

Head of Seller Experience & Private Sales, Client Service Operations

The Head of Seller Experience & Pvt Sales will be a champion for their team with...

Location

United Kingdom , London

Salary:

Not provided

Sotheby's

Expiration Date

Until further notice

Requirements

Degree holder with at least 8/10+ years’ experience in a related field
Management and leadership skills with a team subject to deadline pressures and high tempo activity
Excellent written and verbal communication skills and a demonstrable ability to work directly with clients
IT literate, familiar with financial databases and be able to learn and understand new systems quickly
Team player who brings enthusiasm and energy to the task at hand
A flexible approach - both in exploring new methods and approaches where appropriate and to the support of late running sales, covering short term absences within the department and off-site sales
Able to prioritize workload and solve problems independently
Resilience and ability to deal with challenges whilst taking a proactive and flexible approach to ensure exceptional standards of service are maintained at all times
Strong organisational skills and the ability to delegate effectively
Ability to work with and influence stakeholders at all levels

Job Responsibility

Set and deliver priorities for Client Service Operations team in London taking into account global Operations and Service Operations strategy and enterprise level projects, leveraging counterparts in other London based pods as well as geographic locations to drive consistency and best practice
Help co-ordinate Seller Experience high level queries and with other sale locations promote efficiency and consistency across global sale rooms
Work in partnership with Pre-Sale Managers to manage overall seller experience resource to balance workload/business needs with staffing and promote consistency within group
Partner with Managers to recruit, coach and train the team
Run weekly regular meetings with team to identify required actions & departmental issues
Represent and communicate on behalf of the Pre-sale and Pvt Sale Teams with both the associated departments as well as other areas of the business (Risk Management, Operations, Finance, Legal, Compliance, Valuations) to ensure efficiency in shared procedures
Advise on Client Service Operations structure where necessary to ensure best practice is followed and escalation/cascade is clearly defined
Work with Service Operations partners at all levels, both regionally and globally to ensure processes are consistent throughout
Drive efficiencies by identifying and implementing changes to processes and promoting best practice to improve client service where possible
Implement applicable company directives and policies, ensuring information is communicated to all relevant areas

Head of Operations

The Head of Operations will lead and run Ascot Lloyd's servicing capability, ove...

Location

United Kingdom , Glasgow

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience leading large-scale operational functions
Strong track record of delivering operational programmes
Demonstrated experience implementing automation, AI or digital process improvements
Experience designing and leading shared service or enterprise-scale operating models
Strong stakeholder management skills, including senior leadership engagement
Experience working within financial services or a regulated environment, IFA context desirable
Advanced analytical and problem-solving capability, with strong use of MI and data
Ability to lead multi-site teams and drive consistency across distributed locations
Strong commercial awareness and focus on delivering business outcomes

Job Responsibility

Lead and develop an operations function across multiple UK hubs
Establish and optimise 'operations-as-a-service' capabilities to support scalable business growth
Drive operational excellence through standardisation, process optimisation, AI and continuous improvement
Own and deliver transformation initiatives, particularly relating to automation, AI and process engineering
Partner with Regional Operations Leads to ensure aligned, high-quality service delivery across all locations
Develop and implement robust operating models, governance frameworks and performance metrics
Leverage MI and data insights to improve efficiency, productivity and client outcomes
Ensure strong risk management and adherence to FCA regulatory and internal compliance requirements
Build a high-performance culture with strong leadership, capability development and succession planning
Act as a key contributor to the broader Operations and Technology strategy

Fulltime

Regional Clinical Operations Manager

The Regional Clinical Operations Manager for Inpatient and Telemedicine Neurolog...

Location

United States , Greenwood Village, CO

Salary:

105000.00 - 125000.00 USD / Year

CarePoint Health

Expiration Date

Until further notice

Requirements

Bachelor's degree (Required)
Master’s degree (MBA, MHA, MSN, or related) strongly preferred
Minimum of 5 years in clinical operations or healthcare management
At least 2 years of experience managing neurology or acute care services
Experience with telehealth service delivery and remote care models
Strong understanding of inpatient hospital operations and neurological care models
Proficiency with telemedicine platforms and healthcare IT systems
Excellent communication, leadership, and interpersonal skills
Ability to manage multiple sites and lead cross-functional teams
Data-driven with strong analytical and problem-solving skills

Job Responsibility

Oversee daily clinical operations of inpatient neurology and teleneurology programs across assigned facilities
Coordinate coverage models and staffing strategies for neurologists and advanced practice providers, and collaborate with scheduling teams to implement
Ensure smooth integration and operation of telemedicine operations in cooperation with internal and external stroke coordinators and medical directors
Monitor and analyze clinical metrics (e.g., daily volumes, CPT code distributions) to drive performance improvements
Facilitate the development and implementation of standardized protocols, workflows, and care pathways in collaboration with Medical Directors and Stroke Coordinators
Facilitate clinical case reviews and continuing education in collaboration with Medical Directors and Stroke Coordinators
Ensure compliance with federal, state, and local healthcare regulations, including CMS and Joint Commission standards
Maintain up-to-date knowledge of telemedicine regulations and licensure requirements across states within the region
Build and maintain strong relationships with hospital administrators, department heads, physicians, and nursing leadership
Represent the neurology service line with strategic planning and business development initiatives

Fulltime

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Regional Head – Client Services and Operations

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