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Regional Front of House Operations Manager

United Kingdom, Leeds Employment contract 40000.00 - 42000.00 GBP / Year · Job Posted May 10, 2026
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Job Description

Are you ready to elevate your career with a company that sets the standard for exceptional corporate hospitality? If you have experience in hotels, airlines, or corporate hospitality and a passion for outstanding service, we want to hear from you! We are seeking a confident and experienced Regional Front of House Operations Manager to lead and elevate our front of house services across Leeds, Manchester, Edinburgh and Glasgow. This is a dynamic, hands-on leadership role suited to someone who thrives in a people-focused environment and leads by example. You will play a key role in ensuring a consistently high standard of service across all regional sites, while actively supporting your teams on the ground. As Regional Front of House Operations Manager, you will be based in Leeds but oversee front of house operations across four office locations. While you will have regional responsibility, this is a desk-based role where you will regularly work alongside your teams at reception, providing support, guidance, and leadership in a fast-paced environment. You will be responsible for driving service excellence, maintaining consistency across sites, and developing your teams to deliver a professional and welcoming workplace experience. The successful candidate should be located in Leeds. However, the role includes travel to four additional offices approximately once per month.

Job Responsibility

  • Lead and manage front of house teams across multiple sites
  • Act as a visible, hands-on leader by supporting reception teams on the desk
  • Ensure a consistent, high-quality guest and employee experience across all locations
  • Coach, develop, and support team members to achieve their full potential
  • Oversee daily operations, standards, and performance across sites
  • Collaborate with internal stakeholders to continuously improve service delivery
  • Conduct regular site visits to maintain alignment and standards

Requirements

  • Proven experience managing people within a front of house, reception, or workplace environment
  • A natural leader who is approachable, proactive, and leads by example
  • Comfortable working operationally while also managing at a regional level
  • Strong communication and organisational skills
  • A passion for delivering exceptional customer and workplace experiences
  • Flexible and willing to travel between office locations

What we offer

  • Exclusive travel and grocery discounts
  • Life assurance
  • Cash rewards
  • Contributory pension scheme
  • Wellness programs
  • Employee Assistance Program
  • Digital GP services
  • Endless learning and development opportunities
  • WOW Awards
  • One paid day off annually to support a cause

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