Regional Fixed Operations Representative Jobs

Harbinger Motors

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Category:
IT - Administration

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Not provided

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Job Description:

The Regional Fixed Operations Representative is a multi-functional service professional responsible for supporting Harbinger’s dealers, fleets, and service partners through a combination of technical call center support, mobile field repair, dealer audits, and service readiness activities. This role provides both remote and on-site service support, including diagnostic assistance, hands-on repair, dealer capability assessments, field training, and service process validation. The Regional Fixed Operations Representative is a critical extension of the Technical Service Call Center, supporting escalated cases, conducting field quality investigations, and ensuring that Harbinger’s service standards are consistently met across the region.

Job Responsibility:

Technical Service / Call Center Support: Serve as an extension to the call center for dealer and fleet support cases
Assist call center technicians by providing advanced troubleshooting guidance and decision support
Document technical findings and escalate systemic issues to Service Engineering
Participate in rotational availability for technical support coverage as needed
Field Service & Mobile Repair: Conduct on-site diagnostics, repairs, and component replacements for escalated cases or critical customer situations
Perform mobile service operations safely, effectively, and in compliance with HV and LV system requirements
Support dealers and service partners with hands-on assistance during difficult or unfamiliar repairs
Validate service procedures, tooling needs, and repairability feedback for continuous improvement
Dealer Support & Audit Activities: Conduct dealer service capability audits, including facility readiness, technician competency, tool availability, safety compliance, and parts stocking
Provide coaching and training for dealer technicians on service procedures, safety practices, and Harbinger diagnostic tools
Assist dealers in establishing proper repair documentation, warranty workflows, and communication channels
Support initial dealer onboarding and launch readiness assessments
Field Quality, Issue Identification, and Escalation: Investigate field issues, gather data, and support failure analysis for high-impact cases
Document findings and provide feedback to Service Engineering, Quality, and Product teams
Monitor recurring issues within the region and support corrective action validation
Capture service data and case notes for trend analysis and product improvement
Customer & Dealer Relationship Management: Serve as the primary field-facing regional representative for Harbinger service operations
Maintain strong relationships with dealers, fleets, and service partners in the region
Support customer satisfaction efforts by ensuring timely resolution of high-priority cases
Process & Documentation Support: Assist in developing and refining service procedures, quick reference guides, and training content
Validate new service tools, diagnostic features, and technical publications through field use
Support warranty analysis by providing detailed field insights and documentation
General Responsibilities: Maintain a safe working environment and comply with all HV safety protocols
Document all field activities thoroughly and submit trip reports as required
Manage regional travel schedules efficiently and professionally
Perform additional duties or participate in cross-functional initiatives as assigned

Requirements:

Excellent communicator with strong verbal, written, and technical communication skills
Proven ability to diagnose, troubleshoot, and resolve complex automotive or EV-related issues
Strong customer-facing skills with the ability to remain calm, professional, and solutions-focused under pressure
Solid project management and organizational discipline
able to manage multiple field cases simultaneously
Demonstrates DWYSSWYD mindset (Do What You Say, Say What You Do): accountability, follow-up, and clear communication
Adaptable and resourceful, able to work effectively in fast-paced, dynamic environments
Strong collaboration skills and the ability to serve as a bridge between dealers, service, engineering, and customers
High attention to detail with a “seek to understand” approach before taking action
Proficiency in MS Office Suite, diagnostic platforms, dealer management systems, and digital communication tools

Additional Information:

Job Posted:
December 09, 2025

Work Type:

Remote work

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Regional Fixed Operations Representative