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Strategic Partnering: Collaborate with CFO, CS Sales and Operations leaders to align customer service strategies with overall business goals
Financial Stewardship: Prepare and interpret financial reports, providing actionable insights that guide decision-making and resource allocation
Performance Management: Monitor Service KPIs including turnover, margin and coverage difference, proactively identifying risks and opportunities to improve service delivery
Cross-Functional Collaboration: Partner with regional and global teams to address service coverage gaps and implement solutions that strengthen customer satisfaction
Data-Driven Insights: Use analytics and market intelligence to recommend process improvements and innovative approaches that enhance efficiency and competitiveness
Continuous Improvement: Lead initiatives that optimize the Lead-to-Cash process, ensuring seamless integration between finance and customer service
Influence & Communication: Present clear, concise updates to stakeholders, influencing decisions with evidence-based recommendations
Market Awareness: Stay ahead of industry trends and emerging technologies, advising leadership on opportunities to evolve customer service capabilities
Requirements
Bachelor's degree in Finance, Accounting, Business Administration, or related field
Minimum 5 years' experience in financial analysis, reporting, and data interpretation
Strong proficiency in Microsoft Excel, PowerPoint, SAP S/4 Hana and data visualization tools (SAP Analytics)
Experience in partnering with cross-functional teams to drive business outcomes