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Supporting General Motors dealerships in managing and maximizing customer acquisition and use of GM Credit Cards
Working closely with dealership staff to promote and educate on the credit card program
Ensuring smooth implementation, troubleshooting issues, and providing ongoing support to ensure effective execution
Fostering positive relationships with dealership partners
Driving program growth
Delivering remarkable customer service while maintaining compliance with Barclays and GM’s standards and policies
Developing, implementing and managing marketing strategies through direct interactions with partners and their employees, including establishment of campaign budgets, monitoring of performance metrics, and implementation of data-driven optimisations to improve ROI
Development and implementation of marketing strategies for face to face channels
Management of marketing campaigns across face to face channels
Analysis of campaign performance of face to face initiatives
Enhancement of the customer experience within face to face channels
Management of performance marketing budget for face to face channels
Evaluation of market research and competitive analysis
Requirements
The ability to clearly communicate with dealers, customers, and team members. Listening actively to address concerns and provide solutions
Generating regular performance reports to assess credit card program effectiveness
Managing multiple dealer accounts and service requests effectively
Nice to have
Understanding financial regulations related to credit card programs and ensuring dealer compliance
Cultivating and maintaining relationships with dealers, ensuring their satisfaction with GM's credit card services
Sales or servicing of financial products in the automotive industry, or other distinct dealer industries
Fluency in both English and Spanish, with the ability to communicate effectively and professionally in both languages
What we offer
Medical, dental and vision coverage
401(k)
Life insurance
Other paid leave for qualifying circumstances
Incentive award
Access to wellness rooms, gyms and mental health support