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In this key regional role, you will oversee the delivery of a wide range of soft FM services — including cleaning, waste management (general, clinical and recycling), pest control and general labouring/handyperson services. You’ll ensure these services are delivered safely, efficiently and in line with our contractual commitments and company standards. You will act as a trusted partner to sites across your region, leading audits, driving continuous improvement, ensuring compliance, and supporting both operational teams and senior managers with expert insight and guidance.
Job Responsibility:
Ensuring full adherence to health & safety legislation and company procedures
Managing and completing audit reports for cleaning and waste services
Owning on-site relationships across your region through inspections and project coordination
Building strong relationships with client groups including Waste Removal, Pest Control, Vehicle Management and Commercial teams
Monitoring emergency and urgent requests to ensure timely, cost‑effective resolution within SLAs
Ensuring compliance with all contractual service stream requirements
Conducting routine on-site inspections to maintain professional, well-presented, compliant facilities
Providing subject matter expertise in facilities management, project delivery, client engagement and budget oversight
Analysing customer feedback and trends to recommend the right solutions
Supporting strategic waste plans to maximise efficiency and client satisfaction
Assisting the Head of FM with soft FM projects and mobilisation activities
Supporting sales teams with operational insight for tenders and growth
Working with operations to help achieve productivity and labour efficiency targets
Requirements:
Degree/Master’s in a relevant field (e.g. Environmental Management) or working towards membership of CIWM/IEMA
Experience in the waste management industry or consultancy
Outstanding communication and influencing skills
Full UK driving licence
Demonstrates our core values: Integrity: Respectful to colleagues and customers
Health & Safety: Follows safe procedures and challenges unsafe behaviour
Can Do Attitude: Flexible, proactive and solutions‑focused
Passion: Positive and proud of delivering great work
Responsibility: Takes ownership and accountability