Regional Facilities Manager Job at Summit Skilled Solutions (Youngstown)

Job Description

The Regional Property Manager is responsible for the operational leadership and maintenance performance of a multi-site residential portfolio consisting of 9 properties and approximately 2,500 units. This role provides direct oversight and development of 5 Maintenance Managers and their teams, ensuring all maintenance operations, unit turnover, and capital projects are executed efficiently, cost-effectively, and to company standards.

Job Responsibility

Provide direct supervision, coaching, and support to Maintenance Managers across all assigned properties
Ensure all maintenance operations, work orders, and unit turns are completed accurately, timely, and in alignment with company standards
Monitor weekly work order and unit availability reports, addressing delays, inefficiencies, and recurring issues with site leadership
Drive urgency and accountability in maintenance completion, minimizing callbacks and improving first-time fix rates
Oversee quality control of unit turns and inspections to ensure consistent market-ready standards
Conduct routine property visits and inspections to assess maintenance performance, curb appeal, and operational compliance
Partner with the Managing Director to develop, manage, and monitor property-level budgets and cash flow performance
Ensure maintenance-related expenses, purchasing, and vendor services align with approved budgets and competitive bidding practices
Train and coach Maintenance Managers on budget awareness, cost control, and financial accountability
Review financial variances and provide clear explanations and recommendations for corrective action
Support inventory control, supply management, and vendor utilization to reduce unnecessary costs
Administer and reinforce Yardi maintenance workflows, ensuring accurate tracking of work orders, unit status, and purchasing activity
Support training on purchase orders, change orders, and maintenance workflow systems
Review PSR reports, aged vacancy reports, and maintenance dashboards weekly to identify trends and corrective actions
Ensure proper documentation, including invoices, photos, and project reporting for capital and insurance-related work
Maintain accurate and up-to-date reporting to the Managing Director on all assigned properties
Oversee maintenance staffing effectiveness, ensuring proper technician assignment based on skill level and job complexity
Coordinate with Maintenance Managers to resolve complex repair issues, escalating to vendors or Facilities leadership when necessary
Manage capital projects, insurance work, and bank-related inspections, ensuring timelines and documentation requirements are met
Implement structured project tracking and ensure adherence to established timelines and quality expectations
Support inventory control and ensure adequate tools and materials are available to complete work efficiently
Support hiring, onboarding, training, performance management, and termination decisions for Maintenance Managers and related staff
Foster a culture of accountability, professionalism, and continuous improvement across all maintenance teams
Provide ongoing coaching in technical skills, time management, customer service, and operational priorities
Promote collaboration between maintenance teams and on-site management to ensure cohesive property operations
Lead by example in communication, professionalism, and adherence to company policies and procedures
Ensure maintenance teams deliver timely, professional, and high-quality service to residents
Train and reinforce expectations for service request handling and resident communication
Address recurring maintenance issues impacting resident satisfaction and retention
Support efforts to improve occupancy and reduce turnover through responsive maintenance operations
Ensure adherence to all company policies and procedures, including Fair Housing, ADA, FCRA, and all applicable landlord-tenant laws
Oversee safety compliance and promptly address property hazards
Support and participate in disciplinary actions, performance coaching, and staffing decisions
Approve timekeeping and payroll for assigned teams and properties

Requirements

Proven experience managing maintenance operations across multiple residential properties or large multi-site portfolio
Strong knowledge of property maintenance operations, unit turns, and vendor management
Experience with budgeting, forecasting, and financial performance tracking
Working knowledge of property management systems (Yardi preferred)
Strong leadership, coaching, and conflict resolution skills
Intermediate proficiency in Microsoft Excel
Ability to travel regularly between assigned properties within a regional radius
Strong understanding of Fair Housing and property compliance regulations

What we offer

Comprehensive benefits package available (see benefits file)
Generous vehicle allowance
Gas card
Corporate Visa spend card

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