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You'll become the operational heartbeat of the online business, ensuring customer orders flow seamlessly from click to delivery across multiple European markets. Working with logistics partners, customer service teams, IT, warehouses and commercial colleagues, you'll solve operational challenges, improve processes and help deliver an exceptional customer experience.
Job Responsibility
Monitoring end-to-end e-commerce order flow
Resolving operational issues across multiple systems
Working closely with logistics and warehouse partners
Supporting customer service with complex escalations
Analysing operational KPIs and identifying improvement opportunities
Supporting major commercial campaigns and product launches
Building relationships with stakeholders across Europe
Requirements
2-5 years' experience within Customer Operations, Order Management, Supply Chain or E-Commerce Operations
Excellent problem-solving skills
Strong Excel and analytical capability
Experience working with ERP, SAP or order management systems (desirable)
A collaborative approach and confidence working across multiple teams