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Our client is a well-established Multinational Corporation currently launching a brand-new digital division completely independent of its core business operations. We are seeking an entrepreneurial E-Commerce Operations Manager to spearhead this greenfield project. Reporting to: GM for APAC. This is a rare 'Founder-style' role where you will build a proprietary e-commerce platform from the ground up—starting with Malaysia as the global pilot market before scaling across APAC and eventually global markets.
Job Responsibility:
Lead the setup of a new proprietary e-commerce platform, defining the operational roadmap and store policies without an existing playbook
Coordinate with cross-functional teams including Product, Customer Service, Warehouse, and Logistics to establish a seamless fulfillment loop
Formulate annual and quarterly operational plans to drive platform traffic, optimize conversion rates, and manage promotional campaigns
Partner with the internal IT team to ensure the platform’s features and UI/UX logic align with commercial goals (No backend coding experience required)
As the pilot succeeds, you will be responsible for hiring, training, and building the capabilities of the local e-commerce team
Requirements:
Diploma or equivalent
Min 5 years in e-commerce operations
Experience working within a major marketplace (Shopee, Lazada, TikTok Shop, Amazon, etc.) is highly preferred
Strong capability in developing platform strategies and analyzing sales data to optimize performance
Highly independent and can 'hit the ground running' in a lean structure without much direction