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Regional Director - West

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One Call

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Location:
United States

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Category:
Sales

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Contract Type:
Not provided

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Salary:

116100.00 - 191500.00 USD / Year
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Job Description:

The Regional Director is a key leadership role responsible for managing and supporting Account Managers within the Regional Accounts organization. Reporting to the VP of Regional Accounts, this role ensures the successful execution of client engagement strategies, post-implementation success, and revenue growth initiatives across regional key accounts. The Regional Director translates strategic direction into operational excellence, fosters a high-performance culture, and builds strong relationships with internal and external stakeholders to drive client satisfaction and retention.

Job Responsibility:

  • Lead, coach, and develop Account Managers to ensure high performance and professional growth
  • Foster a culture of accountability, collaboration, and continuous improvement
  • Support the VP in cascading strategic goals and initiatives to the team
  • Serve as a key point of contact for regional clients, ensuring consistent and high-quality service delivery
  • Monitor client satisfaction and post-implementation success to identify opportunities for improvement and growth
  • Collaborate with Strategic Account Executives to support client-specific strategies and relationship management
  • Oversee day-to-day operations of the regional accounts team, ensuring alignment with corporate objectives
  • Identify and act on revenue leakage, panel elevation, and product extension opportunities
  • Ensure timely and accurate reporting of client performance metrics and team KPIs
  • Assist in the execution of strategic plans developed by the VP of Regional Accounts
  • Translate executive vision into tactical plans and ensure successful implementation across the region
  • Contribute to the development of innovative initiatives that enhance client experience and internal efficiency
  • Partner with internal departments (e.g., Sales, Operations, Product) to ensure seamless client service and issue resolution
  • Maintain strong relationships with external partners and clients to support business development and retention efforts

Requirements:

  • Bachelor’s degree in Business, Marketing, or related field
  • advanced degree preferred
  • 5+ years of experience in account management, client services, or sales leadership, preferably in the Workers’ Compensation or healthcare services industry
  • Proven experience managing teams and driving client growth initiatives
  • Proven track record in leading teams and driving meaningful client growth
  • Excellent communication skills both verbal and written
  • Strong knowledge of the Workers Compensations field and experience in organizational effectiveness and implementing best practices
  • Demonstrated leadership and vision in managing staff groups and major projects or initiatives
  • Exhibit a high degree of initiative and analytical skills to handle and solve complex problems
  • Excellent computer skills and proficient in Excel, Word, Outlook, and Access
  • Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards
  • Ability to work both independently and in a team environment
  • Demonstrate our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply
  • This role requires travel at a minimum of 50% of the time

Nice to have:

  • Success in facilitating progressive organizational change and development within a growing organization
  • Viewed as an expert resource by peers and coworkers, maintains a good working relationship with both internal and client management, and has thorough internal working knowledge of the enterprise
  • Display strong leadership qualities, decision making abilities, and strong business judgment
  • Possess strong personnel management skills to mentor and coach diverse teams
  • Exceptional written, oral, interpersonal, and presentation skills
  • A demonstrated commitment to high professional ethical standards and a diverse workplace
  • Excel at operating in a fast pace, community environment
  • Challenges and debates issues of importance to the organization
What we offer:
  • Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home
  • Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off
  • Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance
  • 401(k) matching program
  • and company-paid life insurance and short and long-term disability coverage
  • Supportive Services: We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships

Additional Information:

Job Posted:
December 11, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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