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The Regional Director is a key leadership role responsible for managing and supporting Account Managers within the Regional Accounts organization. Reporting to the VP of Regional Accounts, this role ensures the successful execution of client engagement strategies, post-implementation success, and revenue growth initiatives across regional key accounts. The Regional Director translates strategic direction into operational excellence, fosters a high-performance culture, and builds strong relationships with internal and external stakeholders to drive client satisfaction and retention.
Job Responsibility:
Lead, coach, and develop Account Managers
Serve as a key point of contact for regional clients
Monitor client satisfaction and post-implementation success
Oversee day-to-day operations of the regional accounts team
Identify and act on revenue leakage, panel elevation, and product extension opportunities
Ensure timely and accurate reporting of client performance metrics and team KPIs
Assist in the execution of strategic plans developed by the VP of Regional Accounts
Translate executive vision into tactical plans
Partner with internal departments (e.g., Sales, Operations, Product) to ensure seamless client service and issue resolution
Maintain strong relationships with external partners and clients
Requirements:
Bachelor’s degree in Business, Marketing, or related field
advanced degree preferred
5+ years of experience in account management, client services, or sales leadership, preferably in the Workers’ Compensation or healthcare services industry
Proven experience managing teams and driving client growth initiatives
Proven track record in leading teams and driving meaningful client growth
Excellent communication skills both verbal and written
Strong knowledge of the Workers Compensations field and experience in organizational effectiveness and implementing best practices
Demonstrated leadership and vision in managing staff groups and major projects or initiatives
Exhibit a high degree of initiative and analytical skills to handle and solve complex problems
Excellent computer skills and proficient in Excel, Word, Outlook, and Access
Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards
Ability to work both independently and in a team environment
Demonstrate our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply
Nice to have:
advanced degree preferred
experience in the Workers’ Compensation or healthcare services industry
What we offer:
Remote Work
Generous Time Off
Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance
401(k) matching program
company-paid life insurance and short and long-term disability coverage
Supportive Services: Colleague Assistance Program that provides free counseling and financial services
One Call Foundation provides colleagues financial assistance during times of unexpected hardships