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Museum of Illusions is the world's largest and fastest-growing museum chain with 70 locations in 28 countries, and big plans for further expansion. Our original concept was launched in 2015 and quickly became a recognizable global brand and leading attraction in each city where it was launched. Our young and motivated team is rapidly growing, and we invite you to join us in our mission to bring interactive, immersive, and fun experiences to everyone eager to have their mind blown. Position overview: Regional Director of Operations – France leads five Museum of Illusions locations (Paris, Bordeaux, Lille, Marseille, Lyon), ensuring strong financial performance, operational excellence, and outstanding guest experience. The role drives profitability through cost control, labor optimization, and data-driven decisions, while ensuring compliance with brand standards, safety, and operational procedures. Working closely with General Managers and central teams (Operations, Retail, Marketing, Finance), the role implements best practices and standardizes operations across the region.
Job Responsibility
Oversee day-to-day operational performance across all assigned locations, ensuring consistency, efficiency, and adherence to brand standards
Provide direct leadership and guidance to General Managers, including coaching, performance management, and alignment with company objectives
Conduct regular site visits to assess operations, identify risks, and implement improvements
Ensure implementation and continuous improvement of operational processes and SOPs
Lead operational execution for new openings, refreshes, and special projects
Act as escalation point for operational issues and crisis management
Drive accountability for operational KPIs across all locations
Monitor and review P&L performance for all locations, ensuring alignment with budget and targets
Drive cost control initiatives, with a strong focus on labor efficiency and controllable expenses
Ensure staffing models are optimized to maintain labor cost targets while ensuring safe and effective operations
Identify opportunities for cost savings and operational efficiencies across locations
Conduct regular performance reviews with each General Manager, including variance analysis and action plans
Ensure full compliance with local regulations, including labor laws, health & safety, and fire safety standards
Oversee implementation of maintenance programs and ensure facilities are safe and well-maintained
Conduct regular operational and compliance audits, ensuring corrective actions are implemented
Support development and enforcement of operational standards and procedures across all locations
Drive continuous improvement in guest experience, including review scores and service quality
Monitor guest feedback and ensure timely and effective responses
Ensure teams are trained and equipped to deliver high-quality visitor experiences
Support initiatives to increase retail performance
Build, mentor, and develop high-performing General Managers and on-site teams
Foster a culture of accountability, ownership, and continuous improvement
Set clear performance expectations and KPIs for General Managers
Support recruitment, onboarding, and development of key operational roles
Partner with Marketing to support local initiatives, partnerships, and revenue-driving activities
Collaborate with Finance on budgeting, reporting, and financial controls
Work with central teams (Marketing, Retail, Finance) to implement tools, systems, and reporting frameworks across locations
Requirements
Bachelor’s or Master’s degree in Business Administration, Management, Hospitality, or a related field
5-8+ years of multi-site operational leadership experience, preferably in hotels, attractions, or experiential venues
Proven expertise in operational analytics and data-driven decision making
Strong background in P&L management and financial reporting
Demonstrated success in labor management and labor model optimization
Experience in designing and executing operational processes that deliver measurable results
Knowledge and oversight of venue maintenance and preventive maintenance programs
Exceptional leadership, coaching, collaboration, and communication skills
Ability to travel to museum locations as needed, sometimes on short notice
Fluent in French and English (both written and spoken)
Advanced proficiency in Microsoft Excel, PowerPoint, and Word