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Discovery Senior Living is looking for a Regional Director of Operations to join our Provincial Senior Living West region.
Job Responsibility:
Manages the organization's operations by directing and coordinating activities consistent with established goals, objectives, and policies of Discovery Senior Living
Communicates a clear, resident-focused vision to communities
Reviews annual resident satisfaction survey
Develops and deploys programs to ensure and increase resident satisfaction
Manages the Executive Director of each community
Holds Executive Director accountable for achievement of community-specific and organization-wide goals
Develops plan to meet NOI expectations with each Executive Director
Ensures budgeted revenue is achieved or exceeded by maximizing occupancy
Develops and executes plans to increase occupancy
Reviews monthly financial statements, implements plans of action with Executive Director for deficiencies
Maintains strong knowledge of competition
Performs above duties by being a visible presence in the communities
Generally, spends four days per week at the various communities
Remainder of work is regularly performed from the corporate office
Other duties as assigned
Oversee and/or manage efforts related to recruitment, hiring, employee relations and separations of Community Leaders in accordance with policy
Responsible for oversight of Community Executive Directors, maintaining full responsibility for efficient operations and compliance with the financial goals established in the approved Operating Budget within the Region
Responsible for delegating authority, responsibility and accountability to the responsible leader
Lead the Regional team in support of the mission and values of the organization in accordance with community values
Demonstrate an attitude of teamwork when interacting with Community Team Members
take ownership of job responsibilities through prompt and appropriate follow-up to issues as they arise (ensuring appropriate resolution)
anticipate needs of residents and/or Community Team Members in a proactive fashion
Promote development of team management skills, capabilities and sharing of best practices through participation in and leadership within Region
Requirements:
A minimum of a Bachelor's degree in a related field
A minimum of five years' experience in a Senior Living leadership role that includes Sales/Operations responsibilities