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Spring Living Retirement Communities (springliving.ca) is a boutique, rapidly growing Canadian senior living owner/operator, who currently owns and operates retirement communities in Ontario and Quebec. The company has an ambitious growth plan to expanding through acquisition of mid-market retirement communities across Canada over the next 5 years. Spring Living’s mission is to create warm, welcoming, and secure environments for residents, foster caring connections, and provide personalized services by team members who are committed to making a significant IMPACT every day. Spring Living is the Retirement Community platform of the BAZ group; a Real Estate company that strategically acquires, develops, constructs, and repositions assets throughout North America. The Regional, Director of Operations will be responsible for several communities and accountable for providing leadership to the Executive Directors and management teams in maintaining a great reputation in the community, positioning each community as a premier to be the destination of choice for residents and team members in its market. All duties are performed in the best interest of the residents and their families, and in accordance with Spring Living’s Mission, Vision, Values. As a key member of the Leadership Team, the successful candidate will focus on developing a high-performing team by promoting a culture of accountability and innovation, consistent with the Spring Living values. They have responsibility for leading, coaching and inspiring the leadership teams to achieve and exceed the financial, occupancy and KPI targets for each community.
Job Responsibility
Position each community to meet serve its market: maintain stabilized occupancy, enhance revenue and provide the optimal mix of Independent Supportive Living, Assisted Living, and Memory Care accommodation and services
tailored to meet evolving local trends, competition, and market demands
Lead the annual operating and capital budget planning for the region
Support the leadership teams to achieve or exceed budgeted financial and operating performance, including occupancy, revenue and expense management
Liaise with the Capital team to facilitate optimal deployment of capital to enhance the resident experience and build efficiency
Review results and key performance metrics monthly with management teams manage any variances
Provide leadership and mentoring to Executive Directors in implementing key initiatives to enhance the resident and team member experience
Support the Care and Sales leadership teams in maximizing care and services to retain residents as their needs change
Provide support for sales and leasing strategies
Monitor and constantly enhance the Spring Living brand standards at each community for optimal prospect, resident and team member experience at all times
Provide ongoing education, mentorship and coaching to management teams
Lead the due diligence and integration of newly acquired sites
Support the hiring and onboarding of new leaders
Develop and maintain excellent stakeholder relationships
Support the management teams in maintaining compliance with all regulatory requirements.
Requirements
Post-secondary education
Minimum of 5 years’ experience as Executive Director/General Manager
Regional operations experience in senior living in Ontario
Expertise in budgeting, financial assessment, and resource allocation
Excellent communication skills
Strong leadership and skills
Experience in guiding and inspiring a team, cultivating professional development and fostering innovation
Must possess a valid Ontario Driver’s License, reliable transportation, and be able to travel within Ontario.