Regional Director - Northeast Job at One Call

Job Description

The Regional Director is a key leadership role responsible for managing and supporting Account Managers within the Regional Accounts organization. Reporting to the VP of Regional Accounts, this role ensures the successful execution of client engagement strategies, post-implementation success, and revenue growth initiatives across regional key accounts. The Regional Director translates strategic direction into operational excellence, fosters a high-performance culture, and builds strong relationships with internal and external stakeholders to drive client satisfaction and retention.

Job Responsibility

Lead, coach, and develop Account Managers to ensure high performance and professional growth
Foster a culture of accountability, collaboration, and continuous improvement
Support the VP in cascading strategic goals and initiatives to the team
Serve as a key point of contact for regional clients, ensuring consistent and high-quality service delivery
Monitor client satisfaction and post-implementation success to identify opportunities for improvement and growth
Collaborate with Strategic Account Executives to support client-specific strategies and relationship management
Oversee day-to-day operations of the regional accounts team, ensuring alignment with corporate objectives
Identify and act on revenue leakage, panel elevation, and product extension opportunities
Ensure timely and accurate reporting of client performance metrics and team KPIs
Assist in the execution of strategic plans developed by the VP of Regional Accounts
Translate executive vision into tactical plans and ensure successful implementation across the region
Contribute to the development of innovative initiatives that enhance client experience and internal efficiency
Partner with internal departments (e.g., Sales, Operations, Product) to ensure seamless client service and issue resolution
Maintain strong relationships with external partners and clients to support business development and retention efforts

Requirements

Bachelor’s degree in Business, Marketing, or related field
advanced degree preferred
5+ years of experience in account management, client services, or sales leadership, preferably in the Workers’ Compensation or healthcare services industry
Proven experience managing teams and driving client growth initiatives
Proven track record in leading teams and driving meaningful client growth
Excellent communication skills both verbal and written
Strong knowledge of the Workers Compensations field and experience in organizational effectiveness and implementing best practices
Demonstrated leadership and vision in managing staff groups and major projects or initiatives
Exhibit a high degree of initiative and analytical skills to handle and solve complex problems
Exceptional written, oral, interpersonal, and presentation skills
Excellent computer skills and proficient in Excel, Word, Outlook, and Access
Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards
Ability to work both independently and in a team environment
Demonstrate our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply

Nice to have

Success in facilitating progressive organizational change and development within a growing organization
A demonstrated commitment to high professional ethical standards and a diverse workplace
Excel at operating in a fast pace, community environment
Challenges and debates issues of importance to the organization

What we offer

Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home
Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off
Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance
401(k) matching program
and company-paid life insurance and short and long-term disability coverage
Supportive Services: We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships

One Call - All Job Offers

Select Country

Regional Director - Northeast

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Regional Director - Northeast

Regional Director Northeast Region

Regional Sales Director - Northeast Region

Regional Sales Manager Director Northeast

Assistant Director, Retail Sales

Horticulture Assistant

Field Marketing Manager - Northeast Business Unit

IT Training Lead

K Kitchen Representative

Our AI answers in your language