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Reporting to the Division Vice President the Regional Director, RD, leads the performance of assigned Store Managers to achieve Regional operational excellence and is accountable for ensuring that we meet performance targets including sales, conversion, customer satisfaction, payroll, shrink and employee engagement/turnover. The RD is responsible for ensuring all operational routines and company programs/initiatives are executed within their region. The RD is accountable for ensuring that we have the right talent and culture in the assigned district to meet performance targets.
Job Responsibility
Drives foundational excellence (staffing, scheduling, training, productivity, floor management, promotional readiness, and competitor awareness) within assigned region
Builds a culture in partnership with the store manager, that promotes recognition, accountability, discipline, and a sense of urgency to achieve performance targets within the assigned district
Creates a sales and customer service culture through active performance management, consistent skill development and coaching of store managers on how to drive sales through 5-star customer service, David’s Bridal selling behaviors, product knowledge, operational and visual presentation execution while conducting regular store visits
Ensures the right talent and capability in the region through on-going development, assessments, and Workforce Planning to rank & identify potential growth and needed backfill of store management talent pool
Responsible for leading execution of operational routines, policies, and procedures
Responsible for achieving financial goals including plan, payroll, turnover, and conversion
Leads regional customer service strategies that ensure company standards are met or exceeded in Mystery Shops, Birdeye, and myCustomer app usage
Actively promotes and champions change by creating and leading new situations and helping others overcome barriers
Inspires the team by providing a compelling insight of the future that stretches others to perform at higher level
Requirements
Bachelor's Degree or equivalent experience preferred
2-3 years of district management preferred
Knowledge of Microsoft office suite, recruitment tools (LinkedIn, Monster, Indeed) and Social Media/Brand Ambassador
Travel Required (1 – 2 x’s per month or more)
Travel may require overnight stay
Store visits are 4 x per week
scheduled to the needs of the business and may include nights and weekends during Bridal Xmas
Ability to communicate promptly and accurately via computer, telephone, or similar device with or without assistive technology
Ability to balance, bend, kneel, squat, and reach
Ability to perform sedentary work
Regularly lift and/or move up to 50 pounds
Ability to travel by car, rail, or air
What we offer
Comprehensive benefits package
Rewarding Environment and Competitive Pay
Generous Dream Maker Discount After First Pay Period
Referral Incentive Program
Dayforce Wallet – Get Paid Early
Health/Dental/Vision Insurance
401K Program
Paid Vacation, Wellness Days & Holidays, including your Birthday off