Regional Director - West Jobs

One Call

Location:
United States

Category:
Sales

Contract Type:
Not provided

Salary:

116100.00 - 191500.00 USD / Year

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Job Description:

The Regional Director is a key leadership role responsible for managing and supporting Account Managers within the Regional Accounts organization. Reporting to the VP of Regional Accounts, this role ensures the successful execution of client engagement strategies, post-implementation success, and revenue growth initiatives across regional key accounts. The Regional Director translates strategic direction into operational excellence, fosters a high-performance culture, and builds strong relationships with internal and external stakeholders to drive client satisfaction and retention.

Job Responsibility:

Lead, coach, and develop Account Managers to ensure high performance and professional growth
Foster a culture of accountability, collaboration, and continuous improvement
Support the VP in cascading strategic goals and initiatives to the team
Serve as a key point of contact for regional clients, ensuring consistent and high-quality service delivery
Monitor client satisfaction and post-implementation success to identify opportunities for improvement and growth
Collaborate with Strategic Account Executives to support client-specific strategies and relationship management
Oversee day-to-day operations of the regional accounts team, ensuring alignment with corporate objectives
Identify and act on revenue leakage, panel elevation, and product extension opportunities
Ensure timely and accurate reporting of client performance metrics and team KPIs
Assist in the execution of strategic plans developed by the VP of Regional Accounts
Translate executive vision into tactical plans and ensure successful implementation across the region
Contribute to the development of innovative initiatives that enhance client experience and internal efficiency
Partner with internal departments (e.g., Sales, Operations, Product) to ensure seamless client service and issue resolution
Maintain strong relationships with external partners and clients to support business development and retention efforts

Requirements:

Bachelor’s degree in Business, Marketing, or related field
advanced degree preferred
5+ years of experience in account management, client services, or sales leadership, preferably in the Workers’ Compensation or healthcare services industry
Proven experience managing teams and driving client growth initiatives
Proven track record in leading teams and driving meaningful client growth
Excellent communication skills both verbal and written
Strong knowledge of the Workers Compensations field and experience in organizational effectiveness and implementing best practices
Demonstrated leadership and vision in managing staff groups and major projects or initiatives
Exhibit a high degree of initiative and analytical skills to handle and solve complex problems
Excellent computer skills and proficient in Excel, Word, Outlook, and Access
Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards
Ability to work both independently and in a team environment
Demonstrate our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply
This role requires travel at a minimum of 50% of the time

Nice to have:

Success in facilitating progressive organizational change and development within a growing organization
Viewed as an expert resource by peers and coworkers, maintains a good working relationship with both internal and client management, and has thorough internal working knowledge of the enterprise
Display strong leadership qualities, decision making abilities, and strong business judgment
Possess strong personnel management skills to mentor and coach diverse teams
Exceptional written, oral, interpersonal, and presentation skills
A demonstrated commitment to high professional ethical standards and a diverse workplace
Excel at operating in a fast pace, community environment
Challenges and debates issues of importance to the organization

What we offer:

Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home
Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off
Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance
401(k) matching program
and company-paid life insurance and short and long-term disability coverage
Supportive Services: We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Regional Director - West